Samsung LH55MLEPLSC/EN manual Troubleshooting, Before you contact us, Diagnosis, Screen Resolution

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Chapter 7. Troubleshooting

96

Troubleshooting

Before you contact us

Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists, contact Samsung Customer Service Centre.

Diagnosis

Check if your product is operating normally by using the product test function.

If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.

1Power off both the PC and product.

2Disconnect all the cables from the product.

3Power on the product.

4If No Signal is displayed, the product is operating normally.

If the screen remains blank, check the PC system, video controller and cable.

Screen Resolution

Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected (refer to Supported Resolutions).

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Contents ML32E / ML55E / ML55E-R Table of contents Multimedia content Media Play Symbols About this manualCopyright Safety Safety precautionsElectricity and safety Installation Operation Children may become injured or seriously harmedUse can result in a fire or electric shock Sparks can cause an explosion or fireStorage Your eyesight may deteriorateProduct may fall and become damaged or cause an injury Eye fatigue will be relievedCleaning Precautions when handling the panelCleaning the mirror glass Device setup InstallationWhat’s Included Control panel Panel keyControl menu Power off Remote sensor and spacer logo optionalRemote sensor Spacer logo optionalColour and shape of parts may differ from what is shown Reverse sidePort Description RJ45Proximity sensor Detection rangeNo. Parts Remote Control Sensor Description External sensor kit sold separatelyAnti-theft lock To lock an anti-theft locking deviceRemote control VOLTo place batteries in the remote control C DConnection using an IR Stereo cable sold separately Appearance may differ depending on the productGuided installation Installation on a perpendicularwallInstallation on an indented wall VentilationDimensions Wall mount installation Preparing before installing wall mountInstalling the wall mount Wall mount kit specifications Vesa Unit mmModel name Standard screw Quantity MillimetersExternal connection CheckpointsCable Connection RS232C CablePin No Standard Colour Signal LAN CableDirect LAN cable PC to HUB Cross LAN cable PC to PCViewing control state Get control command Controlling Set control commandControl Codes ConnectionCommand Power controlVolume control Input source controlScreen mode control Setting the input source Set Input SourceViewing screen status Get Screen Mode Status Setting the picture size Set Picture SizeScreen size of a product can be changed using a PC Screen size controlPIP On/Off control Viewing the screen size Get Screen Size StatusAuto adjustment control PC and BNC only Video Wall Mode ControlSafety Lock Setting the video wall Set Video Wall ModeViewing the safety lock state Get Safety Lock Status Full NaturalVideo Wall On Video Wall User ControlConnection using a DVI cable Digital type PC connection10x10 Video Wall Model 1 ~ WallSNo Product Number code assigned to the productConnection using an HDMI-DVI cable Picture → set each screen mode to Text under Picture ModeSound → set Hdmi Sound to Pcdvi System → General → set Hdmi Hot Plug to OffConnection using an Hdmi cable Connection using an DP cablePrecautions for using DP Make sure to use a DP cable that is Vesa compliantAV connection Connection using an Hdmi cable up to 1080p Audio system connectionLAN connection Source selectionSource Edit NameInstallation/uninstallation UninstallationPC software Multiple Display Control Using the RS-232C cable Using the ethernet cableConnection using a direct LAN cable ConnectionConnection using a cross LAN cable Home screen PlayerApproving a connected device from the server Approving the Lite serverHome screen Setting the current time Set MagicInfo Mode to Premium in Server Network SettingsApproving the Premium server Home screen Network Channel Local ChannelSelect Network Channel from the Player menu Network Channel will runAvailable features in the Player Setting the PlayerMy Templates When content is running Changing the settings for the content that is running File formats compatible with PlayerNetwork Schedule Multiframe Playback restrictionsTemplate files and LFD.lfd files RestrictionsContents Power Point VideoAudio ImageTemplate files Creation/editing/playback are only available in TemplateSupported in Network Channel and Local Channel Compatible document file formats ‒ Extension .lfdFile formats compatible with Video Wall RestrictionsAvailable features in the Schedule Configuring channel schedulesSchedule Editing a channel scheduleAvailable features in the Template TemplateMarket Orientation Configuring the background image/background music Entering textEdit Text Font optionsConfigure Template Name and Storage Clone ProductPreview Home → Clone Product →ID Settings Video WallNetwork Status Video WallHorizontal x Vertical Screen PositionPicture Mode On/Off Timer On TimerOff Timer Home → On/Off Timer →More settings Home → More settings →Ticker Home → Ticker →URL Launcher Home → URL Launcher →Screen adjustment 2nd 3rd Picture ModeMenu PictureColour Temperature Enabled when Colour Tone is set to OffSome external devices may not support this function Digital Clean View Film ModeMpeg Noise Filter Hdmi Black LevelPicture OnScreen display adjustment TimerOnScreen Display Immediate DisplayFunctions on your PC Sound adjustment Speaker SettingsSound Audio receiver. If this occurs, set the product to ExternalNetwork NetworkNetwork Settings Wired Connecting to a Wired NetworkAutomatic Network Settings Wired Manual Network Settings WiredHow to set up automatically How to set up manuallyNetwork Setting Wireless Connecting to a Wireless NetworkAutomatic Network Setup Wireless Manual Network Setup Wireless How to set up using WpspbcSystem SystemSleep Timer Power On DelayAuto Source Switching Primary Source RecoveryMessage to On Temperature Control Device Manager Keyboard SettingsMouse Settings Pointer SettingsGame Mode Reset SystemButton Lock USB Auto Play LockAnynet+ HDMI-CEC Anynet+ HDMI-CECAnynet+ Menu Depending on the device, this menu may not be availableTroubleshooting forAnynet+ Switching between Anynet+ devicesAuto Turn Off Search for DevicesYou cannot use the remote control when you are Configuring Anynet+ or switching to a view modeUse the remote control after the product has Completed Anynet+ configuration or has finishedButton on the remote control SupportSupport Multimedia content Media Play Before you playCompatible devices with media play File system and formatsUsing a USB device Playing multimedia contentConnecting a USB device Removing a USB deviceWhen connected to a home network Dlna Multimedia content list Menus available PhotoVideo Music ShuffleSupported image resolutions Subtitles and supported file formatsSubtitle Supported music file formatsSupported video formats File extension Type Codec Comments FlacTrp Mov Flv VobSvi M2ts Mts Divx WebmTroubleshooting Screen ResolutionBefore you contact us DiagnosisInstallation issue PC mode Screen issueNot Optimum Mode is displayed Adjust Brightness and Contrast Sound issue Go to Sound and change Speaker Settings to InternalRemote control issue Source device issueOther issue This case, set Speaker Settings to ExternalDefined resolution is not supported. appears 101102 Frequently asked questions 103Specifications Appendix104 General105 Dispose unwanted electronics through an approved recyclerPowerSaver Preset timing modes106 Model Name ML32E / ML55E / ML55E-R Synchronization107 108 Product damage caused by customer’s fault 109Not a product defect OthersWhat is afterimage burn-in? 110Optimum picture quality and afterimage burn-in prevention Optimum picture quality111 Preventing afterimage burn-in112 LicenseOpen Source Licence Notice
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LH55MLEPLSC/CH, LH32MLEPLSC/XV, LH32MLEPLSC/CH, LH32MLEPLSC/NG, LH55MLEPLSC/XY specifications

The Samsung LH32MLEPLSC/EN and LH55MLEPLSC/EN models are innovative displays designed to elevate visual experiences in various commercial settings. They feature an advanced design and cutting-edge technology that cater to businesses looking for reliable and high-quality display solutions.

One of the key features of these displays is their impressive resolution and brightness. Offering a Full HD resolution, these screens ensure that images and videos are sharp, vivid, and attention-grabbing, making them perfect for advertising, presentations, or information displays. Additionally, they boast high brightness levels, enabling clear visibility even in brightly-lit environments, such as retail spaces or trade shows.

Another standout characteristic of these models is the exceptional color accuracy and consistency. With advanced LED technology and enhanced color calibration, users can expect vibrant and true-to-life colors that significantly enhance the viewing experience. This is particularly beneficial for businesses that rely on capturing customer interest through visuals, such as digital signage and promotional content.

The Samsung LH32MLEPLSC/EN and LH55MLEPLSC/EN also excel in their connectivity options. Equipped with a variety of input ports including HDMI, DisplayPort, and USB, these displays can easily connect with a range of devices for versatile use. This makes it seamless for users to integrate different multimedia sources, whether for dynamic advertising or interactive kiosks.

The durability and reliability of these displays are also noteworthy. They are designed for continuous operation, making them ideal for 24/7 use in high-traffic environments. This not only minimizes downtime but also reduces the costs associated with maintenance and repairs, providing businesses with a solid return on investment.

Moreover, these models come equipped with advanced thermal management technologies, ensuring optimal operation even under demanding conditions. This minimizes the risk of overheating and prolongs the lifespan of the displays, further contributing to their cost-effectiveness.

In summary, the Samsung LH32MLEPLSC/EN and LH55MLEPLSC/EN models are outstanding choices for businesses seeking high-quality commercial displays. With their high resolution, bright visuals, exceptional color accuracy, extensive connectivity options, and durable design, they are well-suited for a wide range of applications, from retail environments to corporate communications. These displays represent a significant leap in display technology, equipped to meet the evolving demands of today's businesses.