Samsung Troubleshooting Tips for Soundbar: Fix HW-H751 Issues & SoundConnect Problems

 Page 64

TROUBLESHOOTING

Troubleshooting

Before requesting service, please check the following.

The unit will not turn on.

●● Is the power cord plugged into the outlet? ¼¼Connect the power plug to the outlet.

A function does not work when the button is pressed.

 

 

●● Is there static electricity in the air?

¼¼Disconnect the power plug and connect

 

it again.

 

 

Sound is not produced.

 

●● Is the Mute function on?

¼¼Press the Mute button to cancel the

●● Is the volume set to minimum?

function.

¼¼

 

Adjust the Volume.

 

 

The remote control does not work.

 

●● Are the batteries drained?

●● Is the distance between the remote control and main unit too far?

¼¼Replace with new batteries. ¼¼Move closer to the unit.

The TV SoundConnect (TV pairing) failed.

●● Does your TV support TV SoundConnect?

●● Is your TV firmware the latest version? ●● Does an error occur when connecting? ●● Reset the TV MODE and connect again.

¼¼TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

¼¼Update your TV with the latest firmware. ¼¼Contact the Samsung call centre. ¼¼Press and hold the +# button for

5 seconds to reset the TV SoundConnect connection.

 

 

The red LED on the subwoofer blinks and the subwoofer is not producing

sound.

 

●● Your subwoofer may not be connected

¼¼Try to connect your subwoofer again.

to the main body of the product.

(See Page 13)

The subwoofer drones and vibrates noticeably.

●● Try to adjust the vibration of your subwoofer.

¼¼Press the WOOFER button on your

remote control to adjust its value (between SW-6 and SW+6).

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Contents
Wireless Audio Soundbar Features TV SoundConnectLicenses ++CopyrightSafety information PrecautionsENG Contents ++Safety Instructions and Troubleshooting Getting startedBefore reading the user’s manual ++Icons used in this manualDescriptions Front/Bottom panelRear Panel SPK ADD ButtonRemote control Remote Control Buttons and FunctionsWoofer You can control the woofer volume Soundbar is a Samsung proprietary name++Installing the Batteries in the Remote Control Connecting the Wireless Subwoofer ConnectionsCm away from the core Unlock and open the ferrite coreClicks Connecting an External Device using an Hdmi cable Hdmi OUT TVOptical Assembling the cable clip Connecting to the AUXPress the button on the main unit’s front panel or Input mode Remote control to select the mode you wantSeconds in AUX mode FunctionsARC Hdmi OUT Connecting with Bluetooth Function ++To connect the Soundbar to a Bluetooth device++To disconnect the Bluetooth device from the Soundbar ++To disconnect the Soundbar from the Bluetooth deviceMore About Bluetooth ++Connecting with NFC and smart devices Connecting with NFC Function++Disconnecting NFC Functions ++Connecting a TV to the Soundbar Connecting with TV SoundConnect functionPress Button on the main unit’s front panel or Functions Device Using the Network Standby On function Using the Auto Power Link FunctionDisconnect the power cord, reconnect it and turn it on Software update++Updating with USB ++Auto update Installing the Samsung Multiroom App ++Accessing the Samsung Multiroom AppMultiroom Link ++Android or iOSDisconnect the Function Connection from the App Connecting Without a Wireless Router Not Included ++Connecting the Soundbar to Your Network with a LAN CableFollow the 1 to 3 steps as shown on the previous page. See Select WPS from the network type, and then press NextSelect SamsungSpeaker 2013 or SamsungSoundbar Adding an Soundbar Connecting with a HUB Not Included Multiroom Link ENG Wireless router Adding a HUBRelocating the Soundbar Without a HUB With a HUBUsing the Samsung Multiroom App ++Switching the input source++Renaming a connected Soundbar You can rename Soundbars connected to your network++Changing the sort order of listed Soundbar ++Grouping Soundbar ++Listening to Surround Sound Using Several Audio Devices Test and adjust speaker volume and press Done ++Playing a Song ++Sorting the song ++Creating a Playlist ENG ++Setting Presets ++Listening to a radio stationSelected radio station is added to the Presets list ++Setting the Default Radio Stations in Speaker Preset ++Searching for a Radio StationSelect Services You can play music from content providers ++Playing music from content providers++Playing music from a selected device Playing Media Content Saved in a PC ++Samsung Link++Wireless Audio Multiroom for Desktop Multiroom Link Using the Multiroom Settings Menu Select App Tutorial to learn how to use the app++Guide Press the buttonDisplays a list of available services ++ServicesGives you access to TuneIn Radio ++Speaker Settings Add SpeakerSet the Software Auto Update setting to On For each Soundbar with an outdated software versionLets you set the Sleep Timer Lets you set the Alarm++Clock Lets you check the Device ID ++SupportProvides a link to the Samsung website ++Open Source Licenses ++App VersionLets you view the Open Source Licenses Lets you view the App VersionTroubleshooting HUB doesnt work properly Soundbar doesnt work properlyCannot group speakers App doesnt work properlyContact Samsung World Wide Area Contact Centre  Web Site ` Asia Pacific
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