Samsung VL551/XV Playing music or videos, Bluetooth, Mode over Wi-Fi, Speaker loses, Over Wi-Fi

Symptom	Check	Remedy
The audio stutters when	• Check if there are any	• If you have any nearby device that use
playing music or videos	nearby devices that use radio	radio communications or may cause
on my mobile device over	communications or may cause	interferences, please turn them off.
Bluetooth.	interferences.	• See “Connecting to Bluetooth”.
	• Are your mobile device or any	(10 page) Click here.
	radio communication devices	• If your mobile device or other radio
	are connected to 2.4 GHz	communication devices are connected
	Wi-Fi network?	to a 2.4 GHz Wi-Fi network, this may
		cause interferences. Try to connect
		your mobile device to a 5 GHz network.
The audio stutters when	• Are you using a 2.4 GHz Wi-Fi	• Connect your mobile device and
the speaker is connected	network to connect your mobile	speaker to a 5 GHz Wi-Fi network.
in Audio Group or Stereo	device and speaker?	• Make sure that your wireless router
mode over Wi-Fi.	• Check the distance between	and speaker are within the operating
	your wireless router and	range from each other.
	speaker.	• Try to power off your wireless router
	• Check the distance between	and restart.
	the speakers.	• Make sure that your speakers are
		within the operating range from each
		other.
The speaker loses	• Are you using a 2.4 GHz Wi-Fi	• Connect your TV and speaker to a
connection or	network to connect your TV	5 GHz Wi-Fi network.
stays disconnected	and speaker?	• If you are already connected to a
intermittently when	• Check the distance between	5 GHz Wi-Fi network and having this
used in stereo mode	the wireless router, TV, and	problem, check the DFS channel.
after connecting TV and	speaker.	• Make sure that your wireless router,
speakers via Wi-Fi.		TV, and speaker are all within the
		operating range.
SmartThings app does not	• Is your speaker connected to	• Check if the speaker is properly
show the speaker on the	a power source?	connected to the power.
list of available devices	• Is your mobile device	• Connect your mobile device to the
when I try to connect it	connected to a wireless	wireless router.
over Wi-Fi.	router?	• Press CONNECT button in the back
		of the speaker for 5 seconds or longer
		to enter standby mode and try to
		connect again.

If the problem persists, contact the Samsung Call Centre for troubleshooting.

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