Other Information
Issues | Solutions and Explanations |
There is a dotted line on the | If the Picture Size is set to Screen Fit, change it to 16:9. |
edge of the screen. | Change the cable/satellite box resolution. |
| |
The picture is black and white. | If you are using an AV composite input, connect the video cable (yellow) to the Green |
| jack of Component on the product |
When changing channels, the | If the product is connected to a cable box, try to reset the box. (Disconnect and then |
picture freezes or is distorted | reconnect the AC cord and wait until the cable box reboots. It may take up to 20 |
or delayed. | minutes.) |
| Set the output resolution of the cable box to 1080i or 720p. |
Sound | First, perform the Sound Test to determine if your product audio is operating properly. |
| (Go to Menu → Support → Self Diagnosis → Sound Test). |
| If the audio is OK, the sound problem may caused by the source or signal. |
There is no sound or the | Please check the volume of the device (Cable/Sat Box, DVD, |
sound is too low at maximum | to your product. |
volume. |
|
The picture is good but there | If you are using an external device, check the device’s audio output option. (Ex. You |
is no sound. | may need to change your cable box’s audio option to HDMI if you have the box |
| connected to your product using an HDMI cable.) |
| If you are using a DVI to HDMI cable, a separate audio cable is required. |
| If your product has a headphone jack, make sure there is nothing plugged into it. |
| Reboot the connected device by disconnecting, and then reconnecting device’s |
| power cable. |
The speakers are making an | Check cable connections. Make sure a video cable is not connected to an audio |
inappropriate noise. | input. |
| For aerial or cable connections, check the signal information. A low signal level may |
| cause sound distortion. |
| Perform the Sound Test feature. (Menu → Support → Self Diagnosis → Sound Test) |
RF (Cable / Aerial) Connection |
|
The product is not receiving all | Make sure the coaxial cable is connected securely. |
channels. | Please try Setup to add available channels to the channel list. Go to Menu → System |
| |
| → Setup and wait for all available channels to be stored. |
| Verify the aerial is positioned correctly. |
The picture is distorted: macro | The compression of video contents may cause picture distortion, especially with fast |
block error, small block, dots, | moving pictures such as sports and action movies. |
pixelization. | A weak signal can cause picture distortion. This is not a product problem. |
| |
Others |
|
Purple/green rolling horizontal | Remove the left and right audio connections from the |
bars and buzzing noise from | stops, this indicates that the |
the product speakers with a | Component video cables with an HDMI connection. |
Component cable connection. |
|
The picture won’t display in | HD channels will have black bars on either side of the screen when displaying up |
full screen. | scaled SD (4:3) contents. |
| Black bars will appear on the top and bottom of the screen when you watch movies |
| that have aspect ratios different from your product. |
| Adjust the picture size options on your external device or the product to full screen. |
A Mode Not Supported | Check the supported resolution of the product, and adjust the external device’s output |
message appears. | resolution accordingly. Refer to the resolution settings of this manual. |
There is a plastic smell from | This smell is normal and will dissipate over time. |
the product. |
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