
Other Information
Issues  | Solutions and Explanations  | |
You have intermittent loss of  | Check the cable connections and reconnect them.  | |
audio or video.  | Loss of audio or video can be caused by using overly rigid or thick cables. Make sure  | |
  | ||
  | the cables are flexible enough for long term use. If mounting the product to a wall, we  | |
  | recommend using cables with 90 degree connectors. | |
You see small particles when  | This is part of the product’s design and is not a defect.  | |
you look closely at the edge of  | 
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the frame of the product.  | 
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The PIP menu is not available.  | PIP functionality is available when you are using a TV, PC, AV, Component, HDMI1/DVI  | |
  | or HDMI2 source.  | |
POP (product’s internal  | Select Home Use under Use Mode mode. For details, refer to the Use Mode Feature.  | |
banner ad) appears on the  | Watch these troubleshooting on video at www.samsung.com  | |
screen.  | ✎✎  | |
✎✎  | ||
  | ||
  | Some functions and pictures shown in this manual are available on specific  | |
  | models only.  | |
  | ✎✎  | |
  | To keep your product in optimum condition, upgrade to the latest firmware on  | |
  | the Samsung web site by USB (samsung.com → Support → Downloads).  | |
The product won’t turn on.  | Make sure the AC power cord is securely plugged in to the wall outlet and the  | |
  | product.  | |
  | Make sure the wall outlet is working.  | |
  | Try pressing the P button on the product to make sure the problem is not the remote.  | |
  | If the product turns on, refer to “Remote control does not work” below.  | |
  | 
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There is no picture/video.  | Check the cable connections. Remove and reconnect all cables connected to the  | |
  | product and external devices.  | |
  | Set the video outputs of your external devices (Cable/Sat Box, DVD,   | |
  | match the product's input connections. For example, if an external device’s output is  | |
  | HDMI, it should be connected to an HDMI input on the product.  | |
  | Make sure your connected devices are powered on.  | |
  | Be sure to select the correct input source.  | |
  | Reboot the connected device by unplugging it, and then reconnecting the device’s  | |
  | power cable.  | |
  | 
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The remote control does not  | Replace the remote control batteries. Make sure the batteries are installed with their  | |
work.  | poles   | |
  | Clean the sensor’s transmission window on the remote.  | |
  | Try pointing the remote directly at the product from 5~6 feet away.  | |
  | 
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