Samsung UE37B6000VWXXC, UE37B6000VWXXH manual Troubleshooting, Issue Solution, Reset

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Troubleshooting

If you have any questions of TV, first refer to this list. If none of these troubleshooting tips apply, please visit ‘www.samsung.com’ site, then click on Support or contact Call Centre on list of last page.

Issue	Solution
	First of all, please perform the Picture Test to confirm that your TV is properly displaying test
Picture Quality	image.
	●	Go to MENU - Support - Self Diagnosis - Picture Test
	If the test image is properly displayed, the poor picture may caused by the source or signal.
TV image does not look as good	●	If you have an analogue Cable/Set top box, upgrade to an Box. Use HDMI or Component
as it did in the store.		cables to deliver HD picture quality.
	● Cable/Satellite subscriber : Try HD(High Definition) stations from channel line up.
	● Antenna connection: Try HD stations after performing Auto programme.
		■ Many HD channels are upscaled from SD(Standard Definition) contents.
	● Adjust Cable/Set top box video output resolution to 1080i or 720p.
	● Confirm that you are watching the TV at the minimum distance recomended based on the
		size and definition of the signal you are displaying.
Picture is distorted : macroblock,	●	Compression of video contents may cause picture distortion especially on fast moving
small block, dots, pixelization		pictures such as sports and action movies.
	● Low signal level or bad quality can cause picture distortion. This is not a TV issue.
Wrong or missing colour with	●	Make sure the Component cables are connected to the correct jacks. Incorrect or loose
Component connection.		connections may cause colour problems or the screen will be blank.
Poor colour or brightness.	●	Adjust Picture options in the TV menu. (Picture mode, Colour, Brightness, Sharpness)
	● Adjust Energy Saving option in Setup menu.
	● Try picture reset to view the default picture setting. (Go to MENU - Picture - Picture
		Reset)
Dotted line on the edge of	●	If picture size is set to Screen Fit, change to 16:9.
screen.	●	Change cable/set top box resolution.
Picture is black and white with AV	●	Connect video cable(Yellow) to Green jack of component input 1 of the TV.
(Composite) input only.
Picture freezes or is distorted	●	If connected with cable box, please try to reset cable box. (reconnect AC cord and wait
when changing channels or		until cable box reboots. It may take up to 20 minutes.)
picture is delayed.	●	Set output resolution of cable box to 1080i or 720p.
	First of all, please perform the Sound Test to confirm that your TV audio is properly
Sound Quality	operating.
	●	Go to MENU - Support - Self Diagnosis - Sound Test
	If the audio is OK, the sound problem may caused by the source or signal.
No sound or sound is too low at	●	Please check the volume of external device connected to your TV then, adjust the TV
maximum volume.		volume accordingly.
Picture is good but no sound.	●	Set the Speaker Select option to TV speaker in the sound menu.
	● Make sure audio cables from an external device are connected to correct audio input
		jacks on the TV.
	● Check connected device’s audio output option. (ex: You may need to change your cable
		box’ audio option to HDMI when you have HDMI connected to your TV.)
	● If you are using a DVI to HDMI cable, a separate audio cable is required.
	● Deactivate SRS function if you are setting the volume over 30 value.
	● Remove plug from headphone jack. (if available on your TV)
Noise from speaker.	●	Check cable connections. Make sure a video cable is not connected to an audio input.
	● For Antenna/Cable connection, check signal strength. Low signal level may cause sound
		distortion.