Issue | Solution |
No Picture, No Video |
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TV won’t turn on. | ● Make sure the AC power cord is plugged in securely to the wall outlet and the TV. |
| ● Make sure the wall outlet is working. |
| ● Try pressing the POWER button on the TV to make sure the remote is working properly. If |
| the TV turns on, it may be caused by Remote Control. To fix the Remote problem, refer to |
| ‘Remote control does not work’ below |
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TV turns off automatically. | ● Check if the Sleep Timer is set to On in the Setup menu. |
| ● If connected the TV to your PC, check your PC power settings. |
| ● Make sure the AC power cord is plugged in securely to the wall outlet and the TV. |
| ● If there is no signal for about 10 ~ 15 minutes with Antenna/Cable connection, the TV will |
| turn off. |
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No picture/Video. | ● Check cable connections.(remove and reconnect all cables of TV and external devices) |
| Set your external device’s (Cable/Set top Box, DVD, |
| the connections to the TV input. For example, external device’s output: HDMI, TV’s input: |
| HDMI. |
| ● Make sure your connected device is powered on. |
| ● Make sure to select the TV’s correct source by pressing the SOURCE button on the TV |
| remote. |
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RF(Cable/Antenna) Connection |
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Cannot receive all channels. | ● Make sure Antenna cable is connected securely. |
| ● Please try Plug & Play to add available channels to the channel list. Go to MENU - Setup |
| - Plug & Play and wait for all avaiable channels are stored. |
| ● Verify Antenna is positioned correctly. |
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Picture is distorted: macroblock, | ● Compression of video contents may cause picture distortion especially on fast moving |
small block, dots, pixelization | pictures such as sports and action movies. |
| ● Low signal level can cause picture distortion. This is not a TV issue. |
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PC Connection |
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‘Not Supported Mode’ message. | ● Set your PC’s output resolution and frequency so it matches the resolutions supported by |
| the TV. |
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PC is always shown on source | ● This is normal; PC is always shown on the source list even though a PC is not connected. |
list even if not connected. |
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Video is OK but there is no audio | ● Check the audio output setting on your PC. |
with HDMI connection. |
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