Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the Troubleshooting Section in the e-Manual. If none of these troubleshooting tips apply, please visit “www.samsung.com” and click on Support, or contact the call centre listed on the back cover of this manual.

-- This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.

-- To keep your TV in optimum condition, upgrade to the latest software. Use the Update now or Auto update functions

on the TV's menu (MENU > Support > Software Update > Update now or MENU > Support > Software Update > Auto Update).

Issues	Solutions and explanations

The TV is not powered on.	Make sure that the power cord is connected and that the remote has live batteries and
	is functioning properly. If the power cord is properly connected and the remote control is
	operating normally, there might arise a problem with the antenna cable connection, or the
	cable/set-top box might not be turned on. Check the antenna connection or turn on the cable/
	set-top box.

The TV won’t turn on.	Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
	Make sure that the wall outlet is working.
	Try pressing the Pbutton on the TV to make sure that the problem is not with the remote. If
	the TV turns on, refer to “The remote control does not work” below.

There is no picture/video.	Check the cable connections. Remove and reconnect all cables connected to the TV and
	external devices.
	Set the video outputs of your external devices (Cable/set-top box, DVD, Blu-ray etc) to match
	the TV's input connections. For example, if an external device’s output is HDMI, connect it to
	an HDMI input on the TV.
	Make sure that your connected devices are powered on.
	Be sure to select the correct input source.
	Reboot the connected device by unplugging it and reconnecting the device's power cable.

The remote control does	Replace the remote control batteries. Make sure that the batteries are installed with their poles
not work.	(+/–) in the correct direction.
	Clean the sensor’s transmission window on the remote.
	Try pointing the remote directly at the TV from 1.5~1.8 m away.

The Cable or set-top box	Programme the cable or set-top box remote control to operate the TV. Refer to the Cable or
remote control doesn’t	set-top box user manual for the SAMSUNG TV code.
turn on/off the TV or
adjust the volume.

English

English - 9

UE65JU7505TXXE, UE55JU7505TXXE, UE78JU7505TXXE, UE48JU7505TXXE specifications

The Samsung JU7505 series represents a cutting-edge line of Ultra HD televisions, designed to elevate the viewing experience with advanced technology and stunning visual quality. This series includes several models, such as the UE48JU7505TXXE, UE55JU7505TXXE, UE65JU7505TXXE, and the larger UE78JU7505TXXE, catering to a diverse range of screen sizes and viewer preferences.

One of the standout features of the JU7505 series is its 4K Ultra HD resolution, boasting four times the detail of Full HD. The 3840 x 2160 pixel resolution ensures that images are sharp, vibrant, and incredibly lifelike. With the application of Samsung's proprietary UHD upscaling technology, even lower-resolution content is enhanced to near-UHD quality, allowing users to enjoy their favorite shows and movies in striking clarity.

The JU7505 lineup also integrates the PurColor technology, which significantly improves color accuracy and enhances the overall color spectrum, providing a more realistic and immersive viewing experience. This technology allows users to see shades of color that they may not have noticed before, resulting in rich and vivid images that bring content to life.

Another key characteristic of this series is its Smart TV functionality, powered by the Tizen operating system. This feature grants access to a wide array of applications and streaming services, including popular platforms such as Netflix, Amazon Prime Video, and YouTube. Users can easily navigate through their favorite content, thanks to the intuitive interface and multiple user profile options.

The JU7505 series is also equipped with HDR (High Dynamic Range) capabilities, which allow for a greater range of brightness and contrast. HDR enhances the level of detail in both the brightest and darkest areas of an image, making scenes more dynamic and engaging.

In terms of design, the JU7505 televisions feature a sleek, modern aesthetic with slim bezels, ensuring that the focus remains on the screen. The Easy Color Enhancer technology further improves image quality, while the integrated speakers deliver an impressive audio experience.

Additionally, these models feature built-in Wi-Fi and HDMI ports, enabling effortless connectivity with other devices. With compatibility for multiple image and video formats, the Samsung JU7505 series stands out as a versatile choice for home entertainment. Collectively, these features position the JU7505 as an attractive option for consumers seeking premium-quality television technology.