
Issues | Solutions and Explanations | |
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TV is tilted to the | •• Remove the stand base from the TV and reassemble it. | |
right or left side. | ||
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There are difficulties | •• Make sure the TV is placed on a flat surface. If you cannot remove | |
assembling the stand | ||
the screws from the TV, please use a magnetized screw driver. | ||
base. | ||
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The Broadcasting | •• The Broadcasting menu is only available when the TV source is | |
menu is grey out | ||
selected. | ||
(unavailable). | ||
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Your settings are lost | •• If the TV is in the Store Demo mode, it will reset audio and picture | |
after 5 minutes or | settings every 5 minutes. If you want to change the settings from | |
every time the TV is | Store Demo mode to Home Use, press the SOURCE button to select | |
turned off. | TV mode, and go to MENU → Support → Use Mode. | |
| •• Check the cable connections and reconnect them. | |
You have intermittent | •• Loss of audio or video can be caused by using overly rigid or thick | |
loss of audio or | cables. Make sure the cables are flexible enough for long term use. | |
video. | If mounting the TV to the wall, we recommend using cables with | |
| 90 degree connectors. | |
You see small |
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particles when you |
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look closely at the | •• This is part of the product’s design and is not a defect. | |
edge of the frame of |
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the TV. |
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The PIP menu is not | •• PIP functionality is only available when you are using a HDMI or | |
available. | components source. | |
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You turned the TV off | •• It is normal. The TV operates the OTA (Over The Aerial) function | |
45 minutes ago, and | ||
itself to upgrade firmware downloaded whilst your watching TV. | ||
it turned on again. | ||
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The message | •• If you are using a CAM CARD (CI/CI+), check that it is installed into | |
“Scrambled Signal” or | the common interface slot. | |
“Weak or No Signal” | •• If there is still a problem, pull the CAM CARD out of the TV and | |
appears. | insert it into the slot again. | |
There are recurrent | •• Check and change the signal/source. | |
picture/sound issues. | ||
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A reaction may occur |
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between the rubber |
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cushion pads on the | •• To prevent this, use felt pads on any surface of the TV that comes | |
base stand and the | in direct contact with furniture. | |
top finish of some |
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furniture. |
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The message “This file | •• This may appear because of high bit rate of content. Content | |
may not be playable | ||
generally will play but could experience some playability issue. | ||
properly.” appears. | ||
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