Samsung UE50J6100AKXXU, UE50J6100AKXZT, UE60J6100AKXXU What is Remote Support?, How Does it Work?

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What is Remote Support?

Samsung's Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

••Diagnose your TV

••Adjust your TV settings

••Perform a factory reset for your TV

••Install recommended firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is really pretty simple

1.Call the Samsung Contact Centre and ask for remote support.

2.Open the menu on your TV and go to the Support section.

3. Select Remote Management and

4. The agent will then access your TV.

Provide the Pin# to the agent.

That's it!

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Contents LED TV Risk of Electric Shock do not Open Manual Features of your new TVMedia Play Contents Selecting the Video source Getting more details Troubleshooting and MaintenanceSpecifications and other information 01Whats in the Box? Attaching the TV to the Stand Installing the Wall Mount Kit02Assembling the TV Wall Mount Kit Specifications Vesa Providing Proper Ventilation for Your TV Other CautionsSecuring the TV to the Wall To Avoid the TV from FallingAnti-theft Kensington Lock Optional03Connections and Remote Control Connecting devices to your TVUsing the CI or CI+ Card Inserting Batteries into Remote Control Battery size AAARemote Control Teletext Feature Teletext pages are organized according to six categoriesReturn Power off 04Performing the initial setupUsing the TV’s Controller Panel Key Changing the TV’s password Initial setupSetting up a password System Change PINNetwork Security Protocols Wireless Network PrecautionsNetwork Connection depending on the model Selecting the Video source Tools ButtonScreen Display How to use the e-Manual06Getting more details MENUm → Support → e-Manual → EntereHow to search for a topic on the index Manual buttonEco Solution Energy Saving 07Troubleshooting and MaintenanceTroubleshooting Menu Picture Reset PictureSound Test Information is Mode NotSupported message Diagnosis Test menuBroadcasting TV mode, and go to Menu → Support → Use ModeWeak or No Signal What is Remote Support? How Does it Work?Storage and Maintenance Standby mode 08Specifications and other informationTV Specifications Supported Video Formats Other RestrictionsSupported Music Formats Full available resolutionSupported Photo Formats Licences Still image warningRecommendation EU Only Warranty Card United KingdomWiring the Mains Power Supply Plug UK Only Important NoticeAdaptor information Country Customer Care Centre Web Site
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