Samsung UE40S9AUXXE manual Troubleshooting and Maintenance

Issues

Solutions and explanations

The TV is not powered

Make sure that the power cord is connected and that the remote

on.

has live batteries and is functioning properly. If the power cord is

properly connected and the remote control is operating normally,

there might arise a problem with the antenna cable connection,

or the cable/set-top box might not be turned on. Check the

antenna connection or turn on the cable/set-top box.

The TV won’t turn on.

Make sure that the AC power cord is securely plugged in to the

TV and the wall outlet.

Make sure that the wall outlet is working.

Try pressing the Pbutton on the TV to make sure that the

problem is not with the remote. If the TV turns on, refer to “The

remote control does not work” below.

Issues

Solutions and explanations

There is no picture/

Check the cable connections. Remove and reconnect all cables

video.

connected to the TV and external devices.

Set the video outputs of your external devices (Cable/set-top

box, DVD, Blu-ray etc) to match the TV's input connections. For

example, if an external device’s output is HDMI, connect it to an

HDMI input on the TV.

Make sure that your connected devices are powered on.

Be sure to select the correct input source.

Reboot the connected device by unplugging it and reconnecting

the device's power cable.

The remote control

Replace the remote control batteries. Make sure that the

does not work.

batteries are installed with their poles (+/–) in the correct

direction.

Clean the sensor’s transmission window on the remote.

Try pointing the remote directly at the TV from 1.5~1.8 m away.

The Cable or set-top

Programme the cable or set-top box remote control to operate

box remote control

the TV. Refer to the Cable or set-top box user manual for the

doesn’t turn on/off

SAMSUNG TV code.

the TV or adjust the

volume.