Samsung HW-H750/XE, HW-F751/XE, HW-H751/XE manual Troubleshooting

TROUBLESHOOTING

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

• Is the power cord plugged into the outlet?	Connect the power plug to the outlet.
A function does not work when the button is pressed.
• Is there static electricity in the air?	Disconnect the power plug and connect it again.
Sound is not produced.
• Is the Mute function on?	Press the Mute button to cancel the function.
• Is the volume set to minimum?	Adjust the Volume.
The remote control does not work.
• Are the batteries drained?	Replace with new batteries.
• Is the distance between the remote control and main	Move closer to the unit.
unit too far?
The TV SoundConnect (TV pairing) failed.
• Does your TV support TV SoundConnect?	TV SoundConnect is supported by some Samsung
• Is your TV firmware the latest version?	TVs released from 2012 on. Check your TV to see if it
	supports TV SoundConnect.
• Does an error occur when connecting?
	Update your TV with the latest firmware.
• Reset the TV MODE and connect again.
	Contact the Samsung call centre.
	Press and hold the ► button for 5 seconds to reset
	the TV SoundConnect connection.
The red LED on the subwoofer blinks and the subwoofer is not producing sound.
• Your subwoofer may not be connected to the main	Try to connect your subwoofer again.
body of the product.	(See Page 13)
The subwoofer drones and vibrates noticeably.
• Try to adjust the vibration of your subwoofer.	Press the WOOFER button on your remote control
	to adjust its value (between SW-6 and SW+6).

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