Samsung HW-J6011R/XE Troubleshooting, Licence, Sound is not produced Is the Mute function on?

TROUBLESHOOTING

Before seeking assistance, check the following.

The unit will not turn on.

Is the power cord plugged into the outlet?

➮Connect the power plug to the outlet.

A function does not work when the button is pressed.

Is there static electricity in the air?

➮Disconnect the power plug and connect it again.

Sound is not produced.

Is the Mute function on?

➮Press the (Mute) button to cancel the function. Is the volume set to minimum?

➮Adjust the Volume.

The remote control does not work.

Is the battery drained?

➮Replace with new battery.

Is the distance between the remote control and Soundbar main unit too far?

➮Move the remote control closer to the Soundbar main unit.

The TV SoundConnect (TV pairing) failed.

Does your TV support TV SoundConnect?

➮TV SoundConnect is supported by some Samsung TVs released from 2012 on. Check your TV to see if it supports TV SoundConnect.

Is your TV firmware the latest version?

➮Update your TV with the latest firmware. Does an error occur when connecting?

➮Contact the Samsung Call Centre.

➮Reset TV SoundConnect and connect again. To reset the TV SoundConnect connection, press and hold the & button for 5 seconds.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

This issue can occur if the subwoofer is not connected to the Soundbar main unit.

➮Try to connect your subwoofer again. See page 5.

LICENCE

Manufactured under licence from Dolby Laboratories. Dolby, Dolby Audio and the double-D symbol are trademarks of Dolby Laboratories.

For DTS patents, see http://patents.dts.com. Manufactured under licence from DTS Licencing Limited. DTS, the Symbol, & DTS and the Symbol together are registered trademarks, and DTS 2.0 Channel is a trademark of DTS, Inc. © DTS, Inc. All Rights Reserved.

The terms HDMI and HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licencing LLC in the United States and other countries.

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