Troubleshooting
Troubleshooting
Information codes
If the washing machine fails to operate, you may see an information code on the screen. Check the table below and try the suggestions.
Problem |
| Action | |
|
| ||
| Water is not supplied. | ||
| • Make sure the water taps are open. | ||
| • Make sure the water hoses are not clogged. | ||
| • Make sure the water taps are not frozen. | ||
| • Make sure the washing machine is operating with sufficient | ||
|
| water pressure. | |
4C | • Make sure that the cold water tap and the hot water tap are | ||
| properly connected. | ||
|
| ||
| • Clean the mesh filter as it may be clogged. | ||
|
| NOTE | |
|
| When the washer displays the “4C” code, the washer do | |
|
| draining for 3 minutes. During this time, the Power button is | |
|
| inoperative. | |
|
|
| |
| • | Make sure the cold water supply hose is firmly connected to | |
4C2 |
| the cold water tap. | |
| If it is connected to the hot water tap, the laundry may be | ||
|
| ||
|
| deformed with some cycles. | |
|
| ||
| Water is not draining. | ||
| • Make sure the drain hose is not frozen or clogged. | ||
| • Make sure the drain hose is positioned correctly, depending | ||
5C |
| on the connection type. | |
• | Clean the debris filter as it may be clogged. | ||
| • Make sure the drain hose is straightened all the way to the | ||
|
| drain system. | |
| • If the information code remains, contact a customer service | ||
|
| centre. | |
|
| ||
| Operating the washer with the door open. | ||
DC | • | Make sure the door is properly closed. | |
| • Make sure laundry is not caught in the door. | ||
|
| ||
| Water is overflowed. | ||
OC | • | Restart after spinning. | |
• | If the information code remains on the display, contact a local | ||
| |||
|
| Samsung service centre. | |
|
|
| |
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2018/3/7 15:12:26