Samsung LT24E390EX/XE Troubleshooting, Energy Saving Menu → System → Eco Solution → Energy Saving

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Other Information

Troubleshooting

If the product seems to have a problem, first review this list of possible problems and solution. If none of the troubleshooting tips apply, visit www.samsung.com

Issues

Solutions and Explanations

Flickering and Dimming

If your Samsung Television is flickering or dimming sporadically, you may need to

 

disable some of its energy efficient features such as the Energy Saving feature.

 

Follow the steps below with your remote to turn these features off or on.

 

●●

Energy Saving: MENU System Eco Solution Energy Saving

 

 

Component Connections /

If you find that the colour on your Samsung television’s screen is not correct or black

Screen Colour

and white, first run a Self Diagnosis on the product to make sure there are no device

 

issues.

 

●●

Self Diagnosis: MENU Support Self Diagnosis Picture Test

 

If the problem does not appear in the Picture test, make sure:

 

●●

Your connections are all consistent. For example, if you’ve used the AV In jack on

 

 

your product, make sure you have used the AV Out jack on your video source.

 

●●

You have connected to your devices to the correct jacks. For example, if you use

 

 

the Component jacks, labeled Pb, Pr, and Y, to connect your product and video

 

 

source, make sure you have connected the blue Pb jack on the video source to

 

 

the blue Pb jack on the product, the red Pr jack on the source to the red Pr jack on

 

 

the product.

Screen Brightness

If you find that the colours on your Samsung product are correct but just a little too

 

dark or bright, try adjusting the following settings in the Picture option in the Main

 

menu:

 

●●

Backlight, Contrast, Brightness, Sharpness, Colour, Tint (G/R) and so on. Go in to

 

 

Picture” on user Menu then try adjusting options mentioned above.

Unwanted Powering Off

If your Samsung product appears to turn off by itself, there may be an issue with

 

either your Timer settings or your Eco friendly No Signal Power Off feature.

 

First make sure Sleep Timer is not accidentally set. The Sleep Timer turns off the

 

product automatically after a certain period of time has passed.

 

●●

Sleep Timer: MENU System Time Sleep Timer

 

If the Sleep Timer is not activated, you may have engaged the No Signal Power Off or

 

Auto Power Off feature.

 

●●

No Signal Power Off: MENU System Eco Solution No Signal Power Off

 

●●

Auto Power Off: MENU System Eco Solution Auto Power Off

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Contents Series Digital TV notice May speed up the burnout processCheck the Symbol Power Related Installation Related Make sure to use a cabinet or Install the product on a flatMalfunction or injury ProductCleaning Related Usage RelatedProblem with the product Product, turn the powerContact a service centre Cord or aerial cableExcessively, the product may You may be injuredIf the product is tilted Fall and this may resultAlways keep power adaptor in well-ventilated area Avoid using the productOutdoors where it can be ResultProviding Proper Ventilation for Your Product Other WarningsAccessories and Cables Input Cables Sold Separately Installing the Stand Using the Control Panel Selecting the MEDIA.PStandby mode SetupStandard Remote Control Buttons Installing batteries Battery size AAA SignsMain menu options appear on the screen How to Navigate MenusHow to Operate the Main Menu OSD On Screen Display Picture, Sound, Broadcasting, Applications, System, SupportConnecting the Power Picture may vary depending on the modelAudio cables Connecting to AV Devices Blu-ray Players, DVD Players, etcRequest an upgrade OccurSharing Mobile Device Screens On the Displayer Available devices DVD, VCR Using a Scart CableExt. mode, DTV Out supports Mpeg SD Video and Audio only Connecting to Audio Devices Using a Headphone Cable ConnectionConnecting to a PC May cause damage to it Using the CI or CI+ CardIf you have any problems, please contact a service provider SeenDisplay Modes D-Sub and HDMI/DVI Input MACSource How to Use Edit NameChanging the Input Source InformationCorrect posture to use the product Changing the Preset Picture Mode Picture ModeAdjusting Picture Settings Picture Size Changing the Picture SizePicture Size Menu → Picture → Picture SizePicture Sizes available by Input Source Not available in HDMI, Component, and HDMI/DVI modeScreen Size 169 / Wide Zoom / Zoom Using Your Product as a Computer PC Display Auto AdjustmentPC Screen Adjustment Calibrating the Screen DisplayPicture In Picture PIP Menu → Picture → Advanced Settings Advanced SettingsChanging the Picture Options Menu → Picture → Picture Options Picture OptionsColour Tone Cool / Standard / Warm1 / Warm2 Sound Mode Changing the Preset Sound ModeReset Picture Picture OffSound Effect Adjusting Sound SettingsAvailable only when the Sound Mode is set to Standard Menu → Sound → Sound EffectReset Sound Speaker SettingsAdditional Settings Selecting the Sound ModetAerial Auto TuningMemorising Channels Country AreaDigital Channel Tuning Manual TuningMenu → Broadcasting → Channel Settings → Manual Tuning Analogue Channel TuningChannel List Using the Info button Now & Next guideUsing the Channel Menu Change ChannelsGuide Change the Broadcast SignalUsing Channel View Change the Channel ListSchedule Manager Using the Schedule ViewingIt is available when you select Once in Repeat Menu → Broadcasting → Schedule ManagerDigital Channel Schedule Viewing Cancel a Schedule ViewingEdit Timer List Analogue Channel Schedule ViewingRename Analogue Channels Edit ChannelRemove channels Edit Favourites tRename a Favourites Channel List Add ChannelsRemove Channels Rearrange the Favourites Channels ListTransfer Channel List Other FeaturesFine Tune Delete CAM Operator ProfileTeletext Language Audio OptionsDigital Text UK only Card Common InterfaceMenu → Broadcasting → Common Interface Turn it Off if you do not want to use itTime Setting the TimeSleep Timer Menu → System → TimeYou must set the clock before you can use the Off Timer On TimerOff Timer Cmark indicates days you’ve selectedEco Solution Economical SolutionsAuto Protection Time Programme Rating Lock How to watch a restricted programme or movieBlocking Programmes Change PINMenu Language GeneralMenu → System → Anynet+ HDMI-CEC Anynet+ HDMI-CECDivX Video On Demand Menu → System → DivX Video On DemandSupport Menu Self DiagnosisUpgrading to the Latest Version Software UpdateUse Mode Contact SamsungApplication Menu Connecting a USB DeviceApplication Source ListPlaying the selected files Disconnecting a USB DeviceMedia Play Menu → Applications → Media PlayVideo Playback Video PlaybackAdditional Video Playback Settings Playlist Creation Photo PlaybackSlide Show Opening a Different FileMini Player Additional Photo Playback SettingsCurrent video Music Scanning Additional Music Playback SettingsMusic playback ShuffleSports Mode Sports Mode tMenu → Applications → Sports Mode Settings For Russia Menu → Applications → Sports Mode For EUView TV Anynet+ HDMI-CECAnynet+ HDMI-CEC Menu Depending on the device, this menu may not be availableAnynet+ HDMI-CEC Setting up Anynet+ HDMI-CECSwitching between Anynet+ Devices Auto Turn OffSleep Timer Menu → System → Time → Sleep Timer TroubleshootingEnergy Saving Menu → System → Eco Solution → Energy Saving Auto Power Off featureMouse. Then try turning your product on Problem is caused by the boxBroadcasting → Auto Tuning Cannot Find a ChannelSolution → Energy Saving Mode Not SupportedFor a channel that is broadcasting true HD content → Reset PicturePower cable When changing channels,Connected to your product using an Hdmi cable → Setup and wait for all available channels to be storedMenu → System → Setup That have aspect ratios different from your productModels only Anynet+ HDMI-CEC is set to On. System → Anynet+ HDMI-CEC View modeSelect a menu you want Some Hdmi cables may not support Anynet+ functions Search Anynet+ devices againProduct with an Hdmi cable Cable has been disconnected, please repeat the device scanSubtitle Supported image resolutionsSupported Subtitle and Media Play file formats ExternalSupported music file formats Video CodecVideo Decoders Other RestrictionAudio Decoders Analogue Channel Teletext Feature Typical TeletextAttaching a Wall Mount/Desktop Stand Preparing before installing Wall-Mount / Desktop StandAttaching a Wall Mount / Desktop Stand Other Information Wall Mount Kit Specifications Vesa Installing the Wall MountInstalling the Wall Mount Kit Wall mount kit is not supplied, but sold separatelyAnti-theft Kensington Lock To lock the product, follow these stepsStorage and Maintenance Licence Specifications Index Warranty Card Gateshead NE9 9BJWiring the Mains Power Supply Plug UK Only Important NoticeAdaptor information Use following adapter to avoid hazardContact Samsung World Wide
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LT24E390EX/XE specifications

The Samsung LT22E390EX/XE and LT24E390EX/XE are innovative displays designed to cater to a variety of user needs, combining advanced technology with practical functionalities. These models are part of Samsung's range of monitors that seamlessly blend work and play, embodying versatility in design and performance.

Both models feature Samsung's Super Slim design, allowing for a sleek and modern aesthetic that fits comfortably in any environment. With a thin profile, these monitors can be easily mounted on walls or placed on desks without taking up excess space. The LT22E390EX/XE has a 21.5-inch screen, while the LT24E390EX/XE offers a slightly larger 23.6-inch display. The size variations cater to different user preferences, ensuring that anyone can find a model that meets their spatial and functional requirements.

One of the standout features of these monitors is their Full HD resolution, providing crystal-clear images at 1920 x 1080 pixels. This high resolution, combined with Samsung's Wide Viewing Angle technology, ensures vivid colors and excellent image quality from various viewing positions. Users can enjoy immersive experiences whether they are watching movies, playing games, or working on intricate design projects.

Moreover, these monitors are equipped with the Screen Split feature, which enhances multitasking by allowing users to divide the screen into different sections. This functionality is particularly beneficial for professionals who need to manage multiple applications simultaneously, improving productivity and efficiency.

The LT22E390EX/XE and LT24E390EX/XE also boast a response time of 5 milliseconds, reducing motion blur and providing a smooth viewing experience during fast-paced action sequences. Additionally, the monitors include Samsung's Game Mode, which optimizes settings specifically for gaming, ensuring that users benefit from reduced lag time and enhanced performance for an enjoyable gaming experience.

In terms of connectivity, both models offer a range of options, including HDMI and VGA ports, making it easy to connect to a variety of devices such as laptops, gaming consoles, and set-top boxes. This versatility enhances the convenience of the monitors, allowing users to switch between different sources with ease.

In conclusion, the Samsung LT22E390EX/XE and LT24E390EX/XE monitors combine exceptional image quality, user-friendly features, and a sleek design, making them ideal choices for both work and leisure. With their advanced technologies and connectivity options, these monitors are well-suited to meet the demands of today's technology-driven environment, offering an impressive visual experience for all users.