Samsung LT24E390EX/XE Mode Not Supported, For a channel that is broadcasting true HD content

A Mode Not Supported

Set your PC’s output resolution so it matches a resolution supported by the product.

message appears.

“PC” is always shown on the

This is normal. “PC” is always shown in the source list, regardless of whether a PC is

source list, even if a PC is not

connected.

connected.

The video is OK but there is

If you are using an HDMI connection, check the audio output setting on your PC.

no audio.

Picture

First, perform the Picture Test and to see if your product is properly displaying the

test image (go to MENU → Support → Self Diagnosis → Picture Test).

If the test image is properly displayed, the poor picture may be caused by the source

or signal.

The product image does not

Store displays are all tuned to digital, HD (high definition) channels.

look as good as it did in the

If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI

store.

or Component cables to deliver HD (high definition) picture quality.

"" Many HD channels are up scaled from SD (Standard Definition) contents. Look

for a channel that is broadcasting true HD content.

—— Cable/Satellite subscribers: Try HD channels from the channel line up.

—— Terrestrial/Cable Aerial connection: Try HD channels after performing an

Auto Tuning.

Adjust the Cable/Sat box video output resolution to 1080i or 720p.

The picture is distorted:

The compression of video contents may cause picture distortion especially in fast

macro block error, small

moving pictures such as sports and action movies.

block, dots, pixelisation

A weak or bad quality signal can cause picture distortion. This is not a product issue.

Mobile phones used close to the product (within 1 m) may cause noise in the picture

on analogue and digital channels.

Colour is wrong or missing.

If you’re using a Component connection, make sure the component cables are

connected to the correct jacks. Incorrect or loose connections may cause colour

problems or a blank screen.

The colour is poor or the

Adjust the Picture options in the product menu (go to Picture Mode / Colour /

picture is not bright enough.

Brightness / Sharpness)

Adjust the Energy Saving option in the product menu (go to MENU → System → Eco

Solution → Energy Saving)

Try resetting the picture to view the default picture settings (go to MENU → Picture

→ Reset Picture).