Samsung LT24E390EX/XE manual Models only

Issues

Solutions and Explanations

You have intermittent loss of

Check the cable connections and reconnect them.

audio or video.

Loss of audio or video can be caused by using overly rigid or thick cables. Make sure

the cables are flexible enough for long term use. If mounting the product to a wall,

we recommend using cables with 90 degree connectors.

You see small particles when

This is part of the product’s design and is not a defect.

you look closely at the edge

of the frame of the product.

The PIP menu is not available.

PIP functionality is available when you are using a TV, PC, AV, Component, HDMI1/DVI

, Ext. or HDMI2 source.

POP (product’s internal

Select Home Use under Setup mode. For details, refer to the Setup Feature.

banner ad) appears on the

"" Watch these troubleshooting on video at www.samsung.com

screen.

"" Some functions and pictures shown in this manual are available on specific

models only.

"" To keep your product in optimum condition, upgrade to the latest firmware on

the Samsung web site by USB (samsung.com → Support → Downloads).

The product won’t turn on.

Make sure the AC power cord is securely plugged in to the wall outlet and the

product.

Make sure the wall outlet is working.

Try pressing the Pbutton on the product to make sure the problem is not the

remote. If the product turns on, refer to “Remote control does not work” below.

There is no picture/video.

Check the cable connections. Remove and reconnect all cables connected to the

product and external devices.

Set the video outputs of your external devices (Cable/Sat Box, DVD, Blu-ray etc) to

match the product's input connections. For example, if an external device’s output is

HDMI, it should be connected to an HDMI input on the product.

Make sure your connected devices are powered on.

Be sure to select the correct input source.

Reboot the connected device by unplugging it, and then reconnecting the device’s

power cable.

The remote control does not

Replace the remote control batteries. Make sure the batteries are installed with their

work.

poles (+/–) in the correct direction.

Clean the sensor’s transmission window on the remote.

Try pointing the remote directly at the product from 1.5~1.8 m away.

The cable/set top box remote

Programme the Cable/Set remote control to operate the product. Refer to the Cable/

control doesn’t turn the

Set-Top-Box user manual for the SAMSUNG product code.

product on or off, or adjust

the volume.