Samsung MM-KC10Q/XFO manual Before Calling for Service, Symptom Check/Remedy

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom	Check/Remedy
Disc tray does not open.	• Is the power cord plugged securely into the outlet?
	• Turn off the power and then turn it back on.
Playback does not start.	• Check the region number of the DVD.
	DVD discs purchased from abroad may not be playable.
	• CD-ROMs and DVD-ROMs cannot be played on this DVD
	player.
	• Make sure that the rating level is correct.
The remote control does	• Is the remote control being operated within its operation range of
not work.	angle and distance?
	• Are the batteries exhausted?
Playback does not start	• Are you using a deformed disc or a disc with scratches on
immediately when the
	the surface?
Play/Pause button is pressed.	• Wipe the disc clean.
Sound is not produced.	• No sound is heard during fast playback, slow playback, and step
	motion playback.
	• Are the speakers connected properly? Is the speaker setup
	correctly customized?
	• Is the disc severely damaged?
Picture does not appear, sound	• Was the DVD player suddenly moved from a cold place to a warm
is not produced, or the disc	one? When condensation forms inside the player, remove the disc
tray opens 2 to 5 seconds later.	and let the player stand for 1 or 2 hours with the power on. (You
	can use the player again after condensation disappears.)
• Disc is rotating but no	• Is the TV power on?
picture is produced.	• Are the video cables connected properly?
• Picture quality is poor and	• Is the disc dirty or damaged?
picture is shaking.	• A poorly manufactured disc may not be playable.

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Symptom		Check/Remedy
Audio language and	• Audio language and subtitles will not work for DVDs not containing
subtitles do not work.	them. And depending on the disc, they may work differently.
Menu screen does not appear even	• Are you using a disc that does not contain menus?
when the menu function is selected.
Aspect ratio cannot be	• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX
changed.	mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3
	ratio only. Refer to the DVD disc jacket and then select the
	appropriate function.
The tape does not start	• The TAPE function has not been selected.
playing	• The cassette has not been inserted correctly.
	• The cassette player has not been closed.
	• The tape is either slack or broken.
The volume falls off	• The audio heads are dirty.
The cassette is not erased correctly	• The rollers or drive capstans are dirty.
There is excessive wow and flutter	• The tape is worn.
Can't receive radio	• Is the antenna connected properly?
broadcast.	• If the antenna's input signal is weak, install an external FM
	antenna in an area with good reception.
• The main unit is not working.	• Turn off the power and hold the STOP(		) button on the main unit
(Example: The power goes out or
	for longer than 5 seconds.
strange noise is heard.)
• The DVD player is not	Using the RESET function will erase all stored settings.
working normally.	Do not use this unless necessary.
The password for rating	• While “NO DISC” message appears on the display of main unit, hold
	the main unit's	button for longer than 5 seconds. “INTIALIZE”
level has been forgotten.	appears on the display and all settings will return to the default values.
	• Press the POWER button.
	Using the RESET function will erase all stored settings.
	Do not use this unless necessary.

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MISCELLANEOUS