Samsung HT-TKQ25R/XFU, HT-KQ20R/XFU manual Before Calling for Service, Symptom Check/Remedy

Page 45

Before Calling for Service

Refer to the chart below when this unit does not function properly. If the problem you are experiencing is not listed below or if the instruction below does not help, turn off the unit, disconnect the power cord, and contact the nearest authorized dealer or Samsung Electronics Service Center.

Symptom

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Disc tray does not open.

• Is the power cord plugged securely into the outlet?

• Turn off the power and then turn it back on.

 

 

 

 

 

 

 

 

 

• Check the region number of the DVD.

Playback does not start.

 

DVD discs purchased from abroad may not be playable.

• CD-ROMs and DVD-ROMs cannot be played on this Home

 

 

Theater.

 

• Make sure that the rating level is correct.

Playback does not start

• Are you using a deformed disc or a disc with scratches on

immediately when the

•

the surface?

Play/Pause button is pressed.

Wipe the disc clean.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• No sound is heard during fast playback, slow playback, and step

Sound is not produced.

 

motion playback.

• Are the speakers connected properly? Is the speaker setup cor-

 

 

rectly customized?

 

• Is the disc severely damaged?

 

 

 

 

 

 

 

 

• When listening to a CD or radio, sound is output to the front

 

 

speakers (L/R) only. Select "PRO LOGIC II" by pressing

 

 

 

 

 

 

 

 

 

 

Sound can be heard only

 

(Dolby Pro Logic II) on the remote control to use all six speak-

 

ers.

from a few speakers and

 

• Make sure that the DVD disc is 5.1-CH compatible.

not all six.

•

If you set C, SL, and SR to NONE in the speaker mode in the

audio setup of the setup screen, no sound is heard from the

 

 

 

 

center speaker and the front left and right speakers. Set C, SL,

 

 

and SR to SMALL.

 

 

 

 

 

 

 

Picture does not appear, sound

• Was the Home Theater suddenly moved from a cold place to a

is not produced, or the disc

 

warm one? When condensation forms inside the player, remove

 

the disc and let the player stand for 1 or 2 hours with the power on.

tray opens 2 to 5 seconds later.

 

 

(You can use the player again after condensation disappears.)

 

 

 

 

 

 

 

Dolby Digital 5.1 CH

• Is there "Dolby Digital 5.1 CH" mark on the disc? Dolby Digital

Surround Sound is not pro-

 

5.1 CH Surround Sound is produced only if the disc is recorded

 

with 5.1 channel sound.

duced.

• Is the audio language correctly set to DOLBY DIGITAL 5.1-CH in

 

 

the information display?

 

 

 

 

 

 

 

 

Symptom

 

 

 

Check/Remedy

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Disc is rotating but no pic-

• Is the TV power on?

ture is produced.

• Are the video cables connected properly?

• Picture quality is poor and

• Is the disc dirty or damaged?

picture is shaking.

•

A poorly manufactured disc may not be playable.

 

 

 

 

 

 

 

 

 

 

 

 

The remote control does

• Is the remote control being operated within its operation range of

 

angle and distance?

not work.

• Are the batteries exhausted?

• Have you selected the mode(TV/DVD) functions of the remote

 

 

control (TV or DVD) correctly?

 

 

 

 

 

 

Audio language and subti-

• Audio language and subtitles will not work for DVDs not containing

tles do not work.

 

them. And depending on the disc, they may work differently.

 

 

 

 

 

 

 

 

Menu screen does not appear even

• Are you using a disc that does not contain menus?

when the menu function is selected.

 

 

 

 

 

 

 

 

 

 

 

 

 

Aspect ratio cannot be

• You can play 16:9 DVDs in 16:9 WIDE mode, 4:3 LETTER BOX

 

mode, or 4:3 PAN SCAN mode, but 4:3 DVDs can be seen in 4:3

changed.

 

ratio only. Refer to the DVD disc jacket and then select the appro-

 

 

priate function.

• The main unit is not working.

•

Turn off the power and hold the

 

button on the main unit for

(Example: The power goes out or

 

longer than 5 seconds.

strange noise is heard.)

 

 

 

 

 

 

 

 

• The Home Theater is not

Using the RESET function will erase all stored settings.

working normally.

Do not use this unless necessary.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• While “NO DISC” message appears on the display of main unit, hold

The password for rating

 

the main unit's

 

button for longer than 5 seconds. “INITIALIZE”

 

 

 

 

•

appears on the display and all settings will return to the default values.

level has been forgotten.

Press the POWER button.

 

 

 

 

 

 

 

Using the RESET function will erase all stored settings.

 

Do not use this unless necessary.

 

 

 

 

 

 

 

Can't receive radio broad-

•

Is the antenna connected properly?

 

 

 

 

 

 

cast.

• If the antenna's input signal is weak, install an external FM antenna

 

in an area with good reception.

 

 

 

 

 

 

 

 

GB

MISCELLANEOUS

87

88

Page 44 Page 46
Image 45
Page 44 Page 46
Contents DVD Karaoke Home Theater Class 1 Laser Product Safety Warnings PrecautionsGBContents This product does not support Secure DRM Media files Copy ProtectionDescription Front PanelRear Panel Range of Operation of the Remote Control Remote ControlInsert Remote Batteries PL II Effect button DSP/EQ buttonConnecting the Speakers Connecting the SpeakersConnecting the Speakers Con’t Connecting the optional Wireless Receiving Amplifier GBConnect the front, center Turn on the main unit Resetting Wireless CommunicationMethod 1 Composite Video ............... Good Quality Method 2 Scart ............... Better QualityPress Stop button Connecting an External Analog ComponentInterlaced Scan 1 Frame = 2 Fields Progressive Scan Full FramePress TV/VIDEO Press DVD ReceiverPress OPEN/CLOSE button to open the disc tray Load a disc Disc terminologyPress OPEN/ Close button to close the disc tray To stop playback, press Stop during playbackMP3/WMA-CD Playback Jpeg File Playback Jpeg Press To skip to the next slidePress Cursor , , , buttons during playback DivX Playback Skipping Scenes/Songs Fast/Slow PlaybackPress Press Slow buttonRepeat Playback Angle Function DVD Step Function DVD VCDEZ View Function DVD Zoom Screen Enlarge FunctionButtons to select the desired subtitle Press Cursor 2 button to move to Subtitle displayPress Cursor 3 button or numeric Playing Media Files using the USB Host feature To stop playback, press the Stop buttonSafe USB Removal Using the Title Menu DVD Moving Directly to a Scene/SongTon ‘Title Menu’ Stop mode Press Menu button Setting the LanguageSelect ‘Language’ Then press Enter button Language’ and then Press Enter button43LB Adjusting the TV Aspect Ratio Screen Size43PS LetterboxStop mode Setting the PasswordPress Menu ButtonPower will turn off and then back on Setting the Wallpaper Jpeg DVD VCD1PLAY/PAUSE button when an image you like appears Press Logo buttonSpeaker Setup, press the Enter button again DivX R registrationPress the Menu Button while the disc tray is open Press Cursor , to set the Delay time Setting the Delay TimeSetting Center Speaker Setting Rear Surround SpeakersDisc mode Setting the Test ToneStop or no Stop or no disc mode, press Menu buttonPress Sound Setting the AudioPress Sound Edit button Then press Cursor Press Sound Edit button and then press CursorAV Sync Setup Press the Menu buttonPress DSP/EQ button Press PL II Mode button Dolby Pro Logic II ModePL II Mode but Ton to select ‘MUSIC’ modePlaying DVD-OK Discs Connecting MicrophoneConnect the micro- phone to the MIC jack on the front panel To Stop During AccompanimentCancel button To Cancel the ReservationDVD-OK Repeat Play Reserve buttonFavorite Song Function Saving Favorite SongSinging Favorite Song Search by Language Structure of Song Search Search Song FunctionPress the Enter Button to play back selected song To Exit Search Song ScreenSearching Duet Song Searching by Genre Search Song Function Con’tPress , button Press , button To select the song you wantSearching by Hits Songs Key Control / Tempo ControlKey Control Tempo ControlDuring the playback, press the Femalemale button Male-Female Key Control Melody FunctionDuring the playback, press Melody buttonSetting the Chorus Setting the FanfareLoad a DVD-OK Press Menu but Discs Ton Setting the Shadow Setting the Average ScoreListening to Radio Presetting StationsWhat information can RDS signals provide? About RDS broadcastingPTY Program Type indication and PTY-SEARCH function Adjusting Display Brightness Sleep Timer FunctionConvenient Functions Mute FunctionWhen operating a TV with the remote control Press TV button to select TV modePress Power button to turn on the TV Point the remote control toward the TVSymptom Check/Remedy Before Calling for ServiceCode Language Language Code ListSpecificationsGB HT-KQ20 MemoRegion Country Customer Care Center Web Site Contact Samsung World Wide
Related manuals
Manual 96 pages 51.1 Kb
Top Page Image Contents