A Troubleshooting

Solving Common Problems

The following table lists possible problems, the possible cause of each problem, and the recommended solutions.

Problem

Possible Cause

Solution

 

 

 

Screen is blank.

Power cord is disconnected.

Connect the power cord.

 

 

 

 

Power switch on front panel of the

Press the front panel power button.

 

monitor is turned off.

 

 

 

 

 

Master power switch on rear panel

Turn the master power switch to On.

 

of the monitor is turned Off.

 

 

 

 

 

Video cable is improperly

Connect the video cable properly. Refer to Chapter 3,

 

connected.

Setting Up the Monitor for more information.

 

 

 

 

Screen blanking is active.

Press any key on the keyboard or move the mouse to

 

 

inactivate the screen blanking utility.

 

 

 

Image appears blurred,

Brightness and contrast are too

Press the —/Autobutton on the front panel. If this does

indistinct, or too dark.

low.

not correct the image, press the Menu button to open the

 

 

Basic OSD Menu, and adjust the brightness and contrast

 

 

scales as needed.

 

 

 

Image is not centered

Position may need adjustment.

Press the Menu button to access the OSD menu. Select

 

 

Image Control/Horizontal Position or Vertical Position to

 

 

adjust the horizontal or vertical position of the image.

 

 

 

Check Video Cable is

Monitor video cable is

Connect the DVI-D signal cable to the DVI-I connector

displayed on screen.

disconnected.

on the computer, or the VGA to DVI-I cable to the DVI-I

 

 

connector on the computer. Be sure that the computer

 

 

power is off while connecting the video cable.

 

 

 

Out of Range. Set

Video resolution and/or refresh

Restart the computer and enter Safe Mode. Change the

Monitor to 1280 × 1024

rate are set higher than what the

settings to a supported setting (see Table B-4 LP1965

@ 60Hz is displayed on

monitor supports.

Model Factory Preset Modes). Restart the computer so

screen. (LP1965 19" model)

 

that the new settings take effect.

 

 

 

Out of Range. Set

Video resolution and/or refresh

Restart the computer and enter Safe Mode. Change the

Monitor to 1600 × 1200

rate are set higher than what the

settings to a supported setting (see Table B-5 LP2065

@ 60Hz is displayed on

monitor supports.

Model Factory Preset Modes). Restart the computer so

screen. (LP2065 20" model)

 

that the new settings take effect.

 

 

 

Out of Range. Set

Video resolution and/or refresh

Restart the computer and enter Safe Mode. Change the

Monitor to 1920 × 1200

rate are set higher than what the

settings to a supported setting (see Table B-6 LP2465

@ 60Hz is displayed on

monitor supports.

Model Factory Preset Modes). Restart the computer so

screen. (LP2465 24" model)

 

that the new settings take effect.

 

 

 

ENWW

Solving Common Problems 33