HP LP1965 Using the Worldwide Web Preparing to Call Technical Support, Problem Possible Cause

Problem Possible Cause Solution

HP Display LiteSaver doesn't turn off the monitor screen.

The Activity Extension time has not elapsed.

The default Activity Extension value is set to 10 minutes. The HP Display LiteSaver will wait to detect no input or movement from the keyboard or mouse for 10 consecutive minutes after the Display Off time has passed, before the monitor enters into low-power mode. For example, if the Display Off time is set to 5 minutes from the current time and the Activity Extension is set to 10 minutes, the HP Display LiteSaver will not actually turn off the display until 10 minutes of inactivity has elapsed, even though the Display Off time is 5 minutes from now.

The HP Display LiteSaver may not be compatible with the computer system. Some notebook computers are not compatible and the monitor power can not be controlled.

Confirm that the HP Display LiteSaver is compatible with the system.

1.Right-click on the HP Display LiteSaver icon in the system tray.

2.Select Power Off Display from the menu.

The monitor screen should turn off if the system is compatible. To turn the monitor back on, wait 5 seconds and move the mouse.

NOTE If the monitor did not turn off, then the computer graphics driver is not compatible with the HP Display LiteSaver software.

The monitor is off but it did	The monitor's power saving	Check the monitor's OSD menu setting for power saving
not seem to enter into a	control is disabled.	enable/disable controls. The control should be set to
low-power sleep mode.		enable to allow the monitor to enter into low-power
		modes.

Using the Worldwide Web

For the online access to technical support information, self-solve tools, online assistance, community forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the trouble shooting tips in this section, you may need to call technical support. Have the following information available when you call:

●The monitor

●Monitor model number

●Serial number for the monitor

●Purchase date on invoice

●Conditions under which the problem occurred

●Error messages received

34 Appendix A Troubleshooting ENWW