Samsung WF8522S9P/YLR manual Troubleshooting, Problems and Solutions, Understanding Error Messages

troubleshooting

PROBLEMS AND SOLUTIONS

PROBLEM	SOLUTION
The washing machine will	• Make sure the door is firmly closed.
not start	• Make sure the washing machine is plugged in.
	• Make sure the water source faucet is turned on.
	• Make sure to press the Start/Pause button.
No water or insufficient	• Make sure the water source faucet is turned on.
water supply	• Make sure the water source hose is not frozen.
	• Make sure the water intake hose is not bent.
	• Make sure the filter on the water intake hose is not clogged.
Detergent remains in the	• Make sure the washing machine is running with sufficient water
detergent drawer after the	pressure.
wash program is complete	• Put the detergents in the inner parts of the detergent drawer(away
	from the outside edges).
Washing machine vibrates	• Make sure the washing machine is set on a level surface. If the
or is too noisy	surface is not level, adjust the washing machine feet to level the
	appliance.
	• Make sure that the shipping bolts are removed.
	• Make sure the washing machine is not touching any other object.
	• Make sure the laundry load is balanced.
The washing machine does	• Make sure the drain hose is not squashed or bent.
not drain and/or spin	• Make sure the water hose mesh filter is not clogged.
The Door does not open	• The door will not open when door-lock light is on.
	• The door will not open until 3 minutes after the
	machine stops or the power turns off.

UNDERSTANDING ERROR MESSAGES

ERROR CODE	SOLUTION
dE	•	Close the door.
4E	• Make sure the source water faucet is turned on.
	• Check the water pressure.
5E	• Clean the debris filter.
	• Make sure the drainage hose is installed correctly.
	• Laundry load is unbalanced; loosen any tangled laundry.
UE		If only one item of clothing needs washing, such as a bathrobe or
		jeans, the final spin result might be unsatisfactory and an “UE” error
		message will be shown in the display window.
cE/3E	•	Call after-sales service.

Before contacting After-Sales service:

1.Try to remedy the problem (See “Troubleshooting” on this page).

2.Restart the programme to see if the fault is repeated.

3.If the malfunction persists, call after-sales service and describe the problem.

18_ Troubleshooting