Desa CLD3924PTA, CLD3924NTA, CLD3018NA 24 Troubleshooting, Observed Problem Possible Cause Remedy

Page 21

TROUBLESHOOTING

21

TROUBLESHOOTING

Note: For additional help, visit DESA International’s technical service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off and un- plug heater and let cool before servicing. Only a qualified ser- vice person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no

1.

Ignitor electrode not connected to igni-

1.

Reconnect ignitor cable

spark at ODS/pilot

 

tor cable

 

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched by any

 

 

 

 

metal or tubing. Keep ignitor cable dry

 

3.

Piezo ignitor nut is loose

3.

Tighten nut holding piezo ignitor to base

 

 

 

 

panel of log set. Nut is located behind

 

 

 

 

base panel

 

4.

Broken ignitor cable

4.

Replace ignitor cable

 

5.

Bad piezo ignitor

5.

Replace piezo ignitor

 

6.

Ignitor electrode broken

6.

Replace pilot assembly

 

7.

Ignitor electrode positioned wrong

7.

Replace pilot assembly

 

 

 

 

 

When ignitor button is pressed, there is

1.

Gas supply turned off or equipment

1.

Turn on gas supply or open equipment

spark at ODS/pilot but no ignition

 

shutoff valve closed

 

shutoff valve

 

2.

Control knob not in PILOT position

2.

Turn control knob to PILOT position

 

3.

Control knob not pressed in while in

3.

Press in control knob while in PILOT

 

 

PILOT position

 

position

 

4.

Air in gas lines when installed

4.

Continue holding down control knob. Re-

 

 

 

 

peat igniting operation until air is removed

 

5.

Depleted gas supply (propane/LP only)

5.

Contact local propane/LP gas company

 

6.

ODS/pilot is clogged

6.

Clean ODS/pilot (see Cleaning and

 

 

 

 

Maintenance, page 19) or replace ODS/

 

 

 

 

pilot assembly

 

7.

Gas regulator setting is not correct

7.

Replace gas regulator

 

 

 

 

 

ODS/pilot lights but flame goes out when

1.

Control knob not fully pressed in

1.

Press in control knob fully

control knob is released

2.

Control knob not pressed in long enough

2.

After ODS/pilot lights, keep control

 

 

 

 

knob pressed in 30 seconds

 

3.

Equipment shutoff valve not fully open

3.

Fully open equipment shutoff valve

 

4.

Pilot flame not touching thermocouple,

4.

A) Contact local natural or propane/LP

 

 

which allows thermocouple to cool,

 

gas company

 

 

causing pilot flame to go out. This prob-

 

B) Clean ODS/pilot (see Cleaning and

 

 

lem could be caused by one or both of

 

Maintenance, page 19) or replace ODS/

 

 

the following:

 

pilot assembly

 

 

A) Low gas pressure

 

 

 

 

B) Dirty or partially clogged ODS/pilot

 

 

 

5.

Thermocouple connection loose at con-

5.

Hand tighten until snug, then tighten 1/4

 

 

trol valve

 

turn more

 

6.

Thermocouple damaged

6.

Replace pilot assembly

 

7.

Control valve damaged

7.

Replace control valve

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Contents CLD3924PTA, CLD3924NTA OWNER’S Operation and Installation ManualWhat to do if YOU Smell GAS Winchester Oak Model ShownSafety Information Table of ContentsProduct Identification Local Codes Product FeaturesUnpacking AIR for Combustion and VentilationDetermining FRESH-AIR Flow for Heater Location Confined Space and Unconfined SpaceDetermining if You Have a Confined or Unconfined Space Ventilation AIR InstallationVentilation Air From Inside Building Ventilation Air From OutdoorsCheck GAS Type Minimum Fireplace Clearance to Combustible MaterialsMinimum Firebox Size Minimum Noncombustible Material Clearances If Not Using MantelMantel Clearances Determining Minimum Mantel Clearance when Using a HoodFloor Clearances Determining Minimum Mantel ClearanceInstalling Heater Base Assembly Installing Damper Clamp Accessory for Vented OperationInstallation Items Needed Area of Various Standard Round FluesAttaching Flexible Gas Hose to Heater Gas Regulator Connecting to GAS SupplyChecking GAS Connections Pressure Testing Gas Supply Piping SystemEquipment Shutoff Valve Pressure Testing Heater Gas ConnectionsFit over the burner see . Make sure the front What to do if YOU Smell GAS Operating HeaterVariable Control Operation Lighting InstructionsTo Turn OFF GAS to Appliance Manual Lighting ProcedureShutting Off Heater Shutting Off Burners Only pilot stays litThermostat Control Operation Inspecting Burners Cleaning MaintenanceTechnical Service Service HintsReplacement Parts Observed Problem Possible Cause Remedy TroubleshootingMaintenance, Gas leak. See Warning statement at For Masonry and Factory-built Metal Fireplace Optional Positioning of Thermostat Sensing BulbModel CGS2718P CLD3018PA CGS3124P CLD3924PTA SpecificationsIllustrated Parts Breakdown Variable Manually-Controlled Winchester Oak Models Parts ListCLD3018NA CLD3018PA KEY Part Number CLD3018NA CLD3018PA Description QTY CLD3924NTA CLD3924PTA KEY Part Number CLD3924NTA CLD3924PTA Description QTY Parts Central AccessoriesOwners Registration Form Postage Required 107068 Warranty Information

CLD3018NA 24, CLD3924NTA, CLD3924PTA specifications

The Desa CLD3018NA, CLD3924PTA, and CLD3924NTA are advanced heating solutions designed to provide efficient warmth for residential and commercial spaces. These models stand out for their innovative features, reliable performance, and cutting-edge technologies.

The CLD3018NA is renowned for its compact design and powerful heating capabilities. With a heat output of up to 30,000 BTUs, it efficiently warms areas up to 1,200 square feet. Its dual-fuel capability allows it to operate on either natural gas or propane, making it versatile for different settings. The adjustable thermostat provides precise temperature control, ensuring optimal comfort. Additionally, the CLD3018NA features an easy-to-use ignition system for quick startups and a blower fan to enhance heat circulation.

Moving on to the CLD3924PTA, this model offers a larger heating capacity, capable of delivering up to 35,000 BTUs. It is ideal for medium to large spaces, effectively heating areas of up to 1,500 square feet. One notable characteristic of the CLD3924PTA is its aesthetic appeal, with a sleek design that can complement various interior styles. The unit comes equipped with an automatic shut-off feature for safety, ensuring that users can enjoy peace of mind while using it. Furthermore, the adjustable heat output allows for customized comfort in changing weather conditions.

The CLD3924NTA variant takes efficiency to the next level. With similar heating capabilities as the CLD3924PTA, it boasts enhanced energy efficiency ratings. It incorporates advanced insulation technology to minimize heat loss, making it an eco-friendly choice for conscientious consumers. The built-in air filter helps maintain indoor air quality by reducing dust and allergens, which is particularly beneficial for households with allergy sufferers. Additionally, the CLD3924NTA is designed for quiet operation, ensuring that users can enjoy warmth without the distraction of noisy machinery.

All three models benefit from Desa's commitment to quality and reliability. Built using durable materials and subjected to rigorous testing, they are engineered for longevity and consistent performance. Easy installation and maintenance further enhance their appeal, making these heaters a practical choice for any homeowner or business owner in need of a dependable heating solution. In summary, the Desa CLD3018NA, CLD3924PTA, and CLD3924NTA represent the pinnacle of heating technology, combining efficiency, safety, and aesthetic value to enhance any environment.
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