Samsung CTN364EA01/SLI manual Warranty and service, FAQs and troubleshooting

Page 30

warranty and service

FAQs and troubleshooting

A fault may result from a minor error that you can correct yourself with the help of the following instructions. Do not attempt any further repairs if the following instructions do not help in each specific case.

Repairs to the appliance are to be performed only by a qualified service technician. WARNING Improperly effected repairs may result in considerable risk to the user. If your

appliance needs repair, please contact your customer service centre.

What should I do if the cooking zones are not functioning?

Check for the following possibilities:

•The fuse in the house wiring (fuse box) is intact. If the fuses trip a number of times, call an authorised electrician.

•The appliance is properly switched on.

•The control indicators in the control panel are illuminated.

•The cooking zone is switched on.

•The cooking zones are set at the desired heat settings.

What should I do if the cooking zones will not switch on?

Check for the following possibilities:

•A period of more than 10 seconds has elapsed between when the On / Off button was actuated and the desired cooking zone switches on (see the section “Switching the appliance on”).

•The control panel is partially covered by a damp cloth or liquid.

What should I do if the display except for the residual warmth indicator suddenly disappears?

This could be a result of one of two possibilities:

•The On / Off sensor was accidentally actuated.

•The control panel is partially covered by a damp cloth or liquid.

What should I do if, after the cooking zones have been switched off, residual warmth is not indicated in the display?

Check for the following possibility:

•The cooking zone was only briefly used and therefore did not become hot enough. If the cooking zone is hot, please call the customer service centre.

What should I do if the cooking zone will not switch on or off?

This could be due to one of the following possibilities:

•The control panel is partially covered by a damp cloth or liquid.

•The child safety lock is on.

What should I do if the display is illuminated?

Check for the following:

•The control panel is partially covered by a damp cloth or liquid. To reset, press the “On / Off” control sensor.

30_ warranty and service

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Contents Induction Hob Using this manual Important safety symbols and precautionsSafety instructions Nso ctiru yinst fet saSafety instructions Safety instructions Safety instructions Safety instructions Failure to do so may result in electric shock Safety instructions Disposal instructions Contents Installing the hob Safety instructions for the installerRegulations and compliance Connecting to the mains power supply BrownBlue PE Green Installing into the countertop 100 180 mm Parts and featuresCooking zones 210 mm Control panelComponents Induction heatingKey features of your appliance Safety shutoff Residual heat indicatorOther reasons why a cooking zone will switch itself off Temperature detection Initial cleaningBefore you begin Suitability test Hob useCookware for induction cooking zones Size of pansEnergy saving tips Using suitable cookwareUsing the touch control sensors Right WrongSwitching the appliance on Select cooking zone and heat settingSwitching the appliance off Switching a cooking zone off Using the child safety lockSwitching the child safety lock on / off Timer Setting the safety shutoffCountdown timer Power boost controlPower Management ExampleSuggested settings for cooking specific foods Switch Setting Cookingmethod Examples for UseLight Soiling Cleaning and careHob Stubborn SoilingTo avoid damaging your appliance Problem DirtHob frame option Er ca gand l ceaninWarranty and service FAQs and troubleshootingCheck for the following possibility Service Is it a technical fault?Icervse yand antwarr Technical data Technical dataCooking rings Memo Memo Memo Code No. DG68-00273A
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