Samsung LS23EMWKF/XT manual Before Requesting Service, Problems Related to Installation PC Mode

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5-2 Before Requesting Service

Please check the following before requesting After-Sales service. If the problem continues, please contact your nearest Samsung Electronics Service Center.

PROBLEMS RELATED TO INSTALLATION (PC MODE)

The monitor screen flickers.

Check if the signal cable between the computer and the monitor is securely connected and tightened.

(Refer to Connecting to a Computer)

PROBLEMS RELATED TO SCREEN

 

 

 

Screen is blank and power indicator is off.

 

Ensure that the power cord is firmly connected and the LCD monitor is on.

 

 

(Refer to Connecting to a Computer)

 

 

 

<Check signal cable> message

 

Ensure that the signal cable is firmly connected to the PC or video sources.

 

 

(Refer to Connecting to a Computer)

 

 

 

<Not optimum mode> message

 

Check the maximum resolution and the frequency of the video adapter.

 

 

Compare these values with the data in the Standard Signal Mode Table

 

 

Chart.

 

 

 

Picture rolls vertically.

 

Check if the signal cable is securely connected.Connect it again securely.

 

 

(Refer to Connecting to a Computer)

 

 

 

Image is not clear. Picture is blurred.

 

Run Frequency <Coarse > and < Fine> tuning.

 

 

Turn on again after removing all accessories(video extension cable, etc.)

 

 

Set resolution and frequency to the recommended ranges.

 

 

 

Picture image is unstable and vibrates.

 

Check if the resolution and frequency set for the computer video card falls

 

 

in the range supported by the monitor. If not, reset them referring to the

Ghost images are shown in the picture.

 

 

current <Information> under the monitor menu and Standard Signal Mode

 

 

 

 

Table.

 

 

 

The image is too light or too dark

 

Adjust the <Brightness> and <Contrast>

 

 

(Refer to the <Brightness>, <Contrast>)

 

 

 

Screen is blank and the power indicator light

 

The monitor is using its power management system

blinks every 0.5 or 1 seconds

 

Press a key on the keyboard

 

 

 

 

 

The screen is blank and is blinking.

 

If you see the <TEST GOOD>message on the screen when you press the

 

 

[ MENU] button, check the cable connection between the monitor and the

 

 

computer to ensure that the connector is properly connected.

 

 

 

 

PROBLEMS RELATED TO AUDIO

 

 

 

No sound

 

Ensure that the audio cable is firmly connected to both the audio-in port on

 

 

your monitor and the audio-out port on your sound card.

 

 

(Refer to Connecting to a Computer)

 

 

Check the volume level.

 

 

 

The sound level is too low.

 

Check the volume level.

 

 

If the volume is still too low after turning the control to its maximum, check

 

 

the volume control on the computer sound card or software program.

 

 

 

Troubleshooting

5-2

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Contents LCD Monitor Page Table Of Contents Page Icons used in this manual Major Safety PrecautionsUsing this Manual Before You StartAbout persistent images Care and MaintenanceExternal Surface and Screen Maintenance Securing the Installation SpaceMeaning of Signs Safety PrecautionsIcons used for safety precautions Power RelatedInstallation Related Cleaning Related Usage Related Page Maintaining the Correct Posture when Using this Product Package Contents Installing the ProductInstalling the Stand Page Removing the Stand Attaching a Wall Mount/Desktop Standnot supplied Attaching a Wall Mount/Desktop StandConnecting to a Computer Page Installing the Product Connecting an Hdmi cable Connecting Using a DVI to Hdmi Cable Connecting a Component cable Connecting AV Devices Connecting to an Amplifier Connecting Headphones Locking the product Kensington LockIcon Description Using the ProductViewing the Control panel? Installing Batteries in the Remote Control Remote ControlUsing the Product Available Modes Using the Screen Adjustment Menu OSD On Screen DisplayScreen Adjustment Menu OSD On Screen Display Structure TOP Menus SUB MenusMenu Description Picture PC / DVIPicture AV / Component / Hdmi Menu Description By pressing the or button. Use the or Sound Setup Input Anynet+ HDMI-CEC What is Anynet+?Setting Up Anynet+ Installing the Device Driver PC Timing D-Sub, DVI and Hdmi input Standard Signal Mode TableVertical Frequency Resolution Scan Verticalfrequency Input SourceAV Timing Hdmi and Component input Horizontal FrequencyNatural Color Installing the SoftwareWhat is Natural Color ? Removing the Software What is MultiScreen ?Installing the Software MultiScreenMonitor Self-Diagnosis TroubleshootingProblems Related to Audio Before Requesting ServiceProblems Related to Installation PC Mode Problems Related to ScreenProblems Related to Remote Control FAQ Please TRY the Following FAQClass B Information Communication Equipment for Home Use SpecificationsMore Information Model NamePower Saving Function Country Customer Care Center WEB Site Contact Samsung Worldwide