Samsung J1043GW/YKJ manual Troubleshooting, Problems and solutions, Understanding error messages

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Troubleshooting

Problems and solutions

The washing machine will not start

Make sure the door is firmly closed.

Make sure the washing machine is plugged in.

Make sure the water source faucet is turned on.

Make sure to press the Start/Pause button.

No water or insufficient water supply

Make sure the water source faucet is turned on.

Make sure the water source hose is not frozen.

Make sure the water intake hose is not bent.

Make sure the filter on the water intake hose is not clogged.

Detergent remains in the detergent drawer after the wash program is complete

Make sure the washing machine is running with sufficient water pressure.

Put the detergents in the inner parts of the detergent drawer(away from the outside edges).

Washing machine vibrates or is too noisy

Make sure the washing machine is set on a level surface. If the surface is not level, adjust the washing machine feet to level the appliance (see page 3).

Make sure that the shipping bolts are removed (see page 4).

Make sure the washing machine is not touching any other object.

Make sure the laundry load is balanced.

The washing machine does not drain and/or spin

Make sure the drain hose is not squashed or bent.

Make sure the water hose mesh filter is not clogged (see page 8).

Understanding error messages

Error displayed

 

Solution

 

 

 

 

 

 

 

 

 

 

 

 

Close the door.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Make sure the source water faucet is turned on.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Check the water pressure.

 

 

 

 

 

 

 

 

 

 

 

 

• Clean the debris filter.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

• Make sure the drainage hose is installed correctly.

 

 

 

 

 

 

 

 

 

 

 

 

• Laundry load is unbalanced; loosen any tangled laundry.

 

 

 

 

 

• If only one item of clothing needs washing, such as a bathrobe or jeans, the

 

 

 

 

 

 

 

 

 

 

 

final spin result might be unsatisfactory and an "UE" error message will be

 

 

 

 

 

 

shown in the display window.

 

 

 

 

 

 

 

 

 

 

 

• Check the end of the drain hose is too low. (Make sure the holder of drain

 

 

L

 

 

 

 

 

 

 

hose in the back is intact)

 

 

 

 

 

• Check the end of the drain hose is submerged in water.

 

 

 

 

 

 

 

Before contacting After-Sales service:

1.Try to remedy the problem (See "Troubleshooting" on this page).

2.Restart the programme to see if the fault is repeated.

3.If the malfunction persists, call after-sales service and describe the problem.

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Contents Washing Machine Owner’s Instructions Safety Precautions Before using the applianceSafety instructions Adjusting the leveling feet Installing the Washing MachineUnpacking the Washing Machine Overview of the washing machineRemoving the shipping bolts Connecting the water supply hosePositioning the drain hose To connect the water supply hoseWashing a Load of Laundry When the cycle is finished Option Using Hot WaterWashing for the first time Putting detergent in the washing machineWashing tips and hints Selecting optionsCleaning the exterior Repairing a frozen washing machineCleaning the debris filter Cleaning the water hose mesh filterTroubleshooting Problems and solutionsUnderstanding error messages Type of Wash Programme ChartAppendix Fabric care chartElectrical warnings Protecting the environmentCase the Need for Servicing Arises Specification