Troubleshooting Overview | Toshiba GA-1190 instruction

3 TROUBLESHOOTING

Troubleshooting Overview

Since a network printing system consists of various factors such as hardware, networks and software components, it may be difficult to identify the cause of an error occurring in the system. The wide-ranging network configurations and user settings further complicate the troubleshoot- ing process.

When data sent from a computer connected through a network cannot be printed with this equip- ment, follow the procedure below for troubleshooting.

1 Check the item below to see if the network settings have been cor- rectly made according to Chapter 1 “EASY SETUP FLOW”.

P.45 “Network Setting Checklists”

2 Check the item below to see if the connected computers can detect this equipment through a network and also if the data can be printed out with this equipment.

P.50 “Equipment Detection and Printing Check”

This manual describes only the network-related troubleshooting. For troubleshooting for hard- ware and client software, see the following manuals:

-Quick Start Guide for Printing Functions:

Describes errors in hardware and error descriptions copied from other manuals.

-Printing Guide:

Describes printer driver installation error messages and general errors of printer drivers.

-Setup Guide for Printing Functions: Describes errors that appear on TopAccess.

44 Troubleshooting Overview

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Toshiba GA-1190 manual Troubleshooting Overview

Contents

GA-1190 Page Setup Guide for Printing Functions Printing Guide Preface Grant of License Software License AgreementTerm Government Restricted Rights Disclaimer of WarrantyLimitation of Liability General Basic functions Before Reading This ManualLineup of our manuals Facsimile functions TopAccess Scanning functions How to read this manual Symbols in this manual Trademarks Contents Contents Setup Flow for Printing Features Setup Flow for Fax Features Overview for Network Configuration Unix Connecting to the local area network over IPX/SPX Connecting to the local area network over TCP/IPPrinting Features Connecting to the Internet Connecting to the local area network over AppleTalk networkFax Features Setup flow for Windows printing Setup Flow for Printing FeaturesSystem requirements Set up the Raw TCP if required Setup flow for Raw TCP or LPR printing WindowsSet up the LPD Print Service Setup flow for IPP printing Windows Install the Client Software for Raw TCP or LPR printing Set up the IPP Print Service Set up the Ddns Session if requiredInstall the Client Software for IPP printing Setup procedure Setup flow for printing via Windows print serverSet up the Windows print server Setup flow for Novell printing Windows Setup procedure Set up the NetWare print server Set up the NetWare Print Service Setup flow for Macintosh printingSet up the NetWare Session Install the Client Software for Novell printing Setup procedure Set up the AppleTalk Setup flow for AppleTalk printing MacintoshInstall the Macintosh PPD file Setup flow for LPR printing Macintosh Setup flow for IPP printing Macintosh Set up the Ddns Session if required Setup flow for Bonjour printing Macintosh Set up the Bonjour Setup flow for LPR printing Unix Setup flow for Unix printingInstall the Cups for Unix printing Setup flow for IPP printing Unix Set up the IPP Print Service Setup Flow for Fax Features Setup flow for network-fax transmission Setup Procedure Set up the Fax Settings Install the Client Software for Network Fax Setting UP Network Server About Network Server Setup Setting up Windows Print Server About Network Server Setup Configuring the Windows print server Setting up Windows Print ServerInstalling the printer drivers as shared printers Setting up the client computers Setting up NetWare Print Server Setting up the NetWare in NDS mode Setting up Ndps using Novell printer gateway Setting up the NetWare in Ndps modeSelect a created printer and click OK Page Insert the Client Utilities CD-ROM into the CD-ROM drive Click BrowseClick OK At each OS tab, and click Continue Click NextClick Finish Double-click the Ndps Printer object that you created Update Name in the Queue User Name field. Then click Finish Setting up the NetWare in iPrint mode At the server console, enter the following syntax Enabling iPrint service Troubleshooting Troubleshooting Overview Network Setting Checklists IPP printing in a Windows operating system environment Correctly Novell printing in a NetWare environment AppleTalk printing in a Macintosh environment LPR printing in a Macintosh environment LPR printing in a Unix environment IPP printing in a Unix environment Equipment Detection and Printing Check Problem descriptionCannot detect this equipment Assistance Rectly Cannot ping this equipment Cannot print from client computer Cannot print data to this equipment Page Index Index GA-1190 OME060175B0 GA-1190