3 TROUBLESHOOTING
No. | Check Item | Yes | No | Countermeasure |
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3 | Print a NIC Configuration |
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| Configure the proper protocol. |
| page from this equipment. | Next Step |
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| Does this equipment sup- | Ö |
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| port the same protocol as |
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| the network? |
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4 | Change the protocol set- |
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| tings from TopAccess, if |
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| necessary, and reboot the | End | Next Step |
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| equipment for the changes | Ø |
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| to take effect. Repeat step |
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| 2. Was the device detected? |
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5 | Check the NIC Configura- |
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| Set up the TCP/IP settings cor- |
| tion page. Are the IP | Next Step | Ö | rectly. |
| Address and subnet mask | Ø |
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| settings correct? |
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6 | Check the router to make |
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| Adjust the router settings. |
| sure it is not filtering out this | Next Step |
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| equipment packets. Is the | Ö |
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| router processing equip- |
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| ment packets correctly? |
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7 | Can another computer |
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| Refer to the following section to |
| within the same network | Next Step | Ö | troubleshoot the condition. |
| segment detect this equip- | Ø | P.45 “Network Setting Check- | |
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| ment? |
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| lists” |
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8 | Check the NIC Configura- |
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| Contact your service representa- |
| tion page. Is the Unit Serial | Next Step | Ö | tive. |
| Number part of the device | Ø |
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| name? |
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9 | Check link activities on the |
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| port being used by this |
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| equipment and the integrity |
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| of the network cable, hub, | End |
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| or switch that connects this | Ö |
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| equipment to the network. |
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| Replace any network com- |
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| ponents that you can tell or |
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| suspect are faulty. |
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