Quadra-Fire QV32E-B, QV32EV-B Troubleshooting Guide, Issues Possible Causes Solutions

Page 18

9Troubleshooting

A. Troubleshooting Guide

Issues

Possible Causes

Solutions

Heater doesn’t turn on with the main

1.

Power switch is off.

1.

Turn the power switch to the “ON” position.

switch or remote transmitter.

2.

Circuit breaker is tripped

2.

May need to put the heater on a dedicated service or

 

 

 

 

 

reduce the number of appliances on the circuit.

 

3.

Heater is unplugged from wall outlet.

3.

Plug the cord into an outlet.

 

4.

Loose wiring.

4.

Check all wiring for loose connections.

Heater is on, but no fl ame or low fl ame

1.

The bulbs are burned out

1.

Replace the bulbs.

intensity.

2.

Loose wiring.

2.

Check all wiring for loose connections.

 

 

 

 

 

 

Flames are frozen.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

2.

Flame element is not attached to the

2.

Reattach the fl ame element to the motor.

 

 

motor.

 

 

 

3.

Motor is defective.

3.

Replace the motor.

Excessive noise in the lower portion of

1.

Flame element isn’t seated properly.

1.

Reinstall the fl ame element.

the heater.

2.

Motor is defective.

2.

Replace the motor.

 

 

 

 

 

 

Heater/blower assembly doesn’t come

1.

Heater/blower assembly switch is off.

1.

Turn the heater switch to the “ON” position.

on.

2.

Thermostat is set too low.

2.

Move the thermostat knob clockwise until you hear a

 

 

 

 

 

“click”.

 

3.

Heater/blower assembly is overheated.

3.

The heater/blower assembly is protected by a thermal

 

 

 

 

cutout switch. Shut off all heater switches on the

 

 

 

 

dashboard including the main power switch. Wait 5

 

 

 

 

minutes, then turn the heater on.

 

4.

Loose wiring.

4.

Check all wiring for loose connections.

Fan runs but not heat is put out.

1.

Loose wiring.

1.

Check all wiring for loose connections.

 

2.

Bad heating element.

2.

Replace the heater/blower assembly.

 

 

 

 

 

Heater element is on but fan doesn’t

1.

Loose wiring.

1.

Check all wiring for loose connections.

run.

2.

Fan is defective.

2.

Replace the heater/blower assembly.

 

The heater/blower assembly doesn’t

1.

Thermostat is set too high.

1.

Move the thermostat knob counter-clockwise until you

turn off.

 

 

 

hear a “click”.

 

 

 

 

 

Excessive noise in upper portion of the

1.

Build up of dirt on the fans.

1.

Clean all fans.

heater.

2.

Heater fan is defective.

2.

Replace the heater/blower assembly.

 

 

 

 

 

 

Remote control doesn’t work.

1.

Remote is out of range.

1.

Move remote closer to the heater.

 

2.

Low batteries.

2.

Replace the batteries.

Odor.

 

The heater may emit a slight, harmless

 

 

 

 

odor when fi rst used. This is a normal

 

 

 

 

condition caused by initial heating of the

 

 

 

 

internal parts and will not occur again.

 

 

 

 

 

 

 

18

Quadra-Fire • Village Collection Electric Fireplace • 4030-782 Rev D • 11/05

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Contents QV32E-B QV32EV-B Homeowner Reference Information Listing Label Information/LocationTable of Contents Listing and Code Approvals CertificationGetting Started Important InstructionsNot intended for use as a primary heat source Tools and Supplies Needed Fire RiskClearances Framing and ClearancesSelecting Heater Location Electrocution RiskFraming Ceiling120VAC Hardwire Installation Wiring120VAC Wall Outlet Installation Shock Risk Fire Risk240VAC Hardwire Installation Wall Switch Wiring 12VDCHeater Preparation Secure and Level the HeaterFinishing Material Finishing ChecklistFinishing Combustible MaterialMantel CeilingAccessories Heater SetupClean Heater Install RefractoryManual Controls Access ControlsOperating Instructions Function of Manual ControlsHand Held Remote Control Transmitter RCE-QUAD-B Optional Wall Switch Control FCC RequirementsCanadian Equipment Requirements Troubleshooting Troubleshooting GuideIssues Possible Causes Solutions Cleaning the Back Acrylic Panel Maintenance and ServiceCleaning the Firebox and Control Compart- ment Replacing the Light BulbsHeater/Blower Assembly Maintenance Maintenance Task ListHeater Dimensions Reference MaterialsOptional Components FrontsTrim Kits SurroundsService Parts Village Collection Service Parts# Description of Part QV32E-B Series QtyThis page intentionally left blank Warranty Limited WarrantyContact Information Hearth & Home Technologies Inc North Highway Colville, WA

QV32E-B, QV32EV-B specifications

The Quadra-Fire QV32EV-B and QV32E-B are high-efficiency gas stoves that combine modern aesthetics with cutting-edge technology. Designed for homeowners seeking warmth and style, these models stand out for their superb heat output and reliable performance.

One of the main features of the Quadra-Fire QV32EV-B and QV32E-B is their advanced heating capability. The stoves are capable of producing up to 32,000 BTUs, efficiently heating spaces while maintaining a clean, environmentally conscious burn. This energy-efficient performance makes them ideal for residential heating, offering consistent warmth during colder months.

Both models employ a unique, patented Easy Clean system, which simplifies maintenance by making it easier to access the stove's components. This feature ensures that the stove remains in optimal condition, allowing homeowners more time to enjoy the warm ambiance it creates rather than worrying about upkeep.

The QV32EV-B and QV32E-B are characterized by their sleek, contemporary design, featuring a large viewing window that provides an unobstructed view of the flickering flames, enhancing any room's atmosphere. Additionally, they can be customized with a variety of finishes and decorative choices, allowing users to perfectly match their decor.

These models come equipped with the Quadra-Fire Ember-Fire technology, which maximizes the visual appeal of the flames, creating a realistic, captivating fire experience. This technology not only enhances aesthetic pleasure but also improves the efficiency of the gas burn, contributing to the overall effectiveness of the unit.

The stoves feature a state-of-the-art electronic ignition system for ease of use. This enables users to ignite their stove with the push of a button, eliminating the need for fire starters or matches. The adjustable thermostat allows for precise temperature control, providing comfort tailored to individual preferences.

Safety is paramount in the design of the QV32EV-B and QV32E-B, as they incorporate features like a safety shut-off system that automatically turns off the stove in case of malfunction. The sturdy construction and high-quality materials ensure long-lasting durability, making these stoves a worthwhile investment.

In summary, the Quadra-Fire QV32EV-B and QV32E-B offer a blend of efficiency, style, and user-friendly technology, making them an exceptional choice for anyone looking to enhance their home's heating system. With their combination of modern design and reliable performance, they are sure to be a centerpiece in any living space.
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