Quadra-Fire DV400S Pilot Will Not Light, Main Burners Will Not Start, Thermostat Does Not Work

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DV400S DIRECT VENT ROOM HEATER

TROUBLE SHOOTING

Pilot Will Not Light

1.Is a gas shut-off valve turned on?

2.Is the valve control knob turned to “PILOT” (See Lighting Instructions, #6, Pg. 25.

3.Is the valve control knob pushed in? (See Lighting instructions, Pg. 25 #6

4.Does the electronic ignitor have a good bat- tery?

Main Burners Will Not Start

1.Has the pilot light gone out? (See Lighting Instructions, Pg. 25).

2.Is the gas control valve turned to “PILOT” or “OFF”? (See Lighting Instructions, page 25).

3.Is the ON/OFF switch in the “OFF” position? (Turn to “ON”)

4.Is the remote control working correctly? (See instruction manual for the remote control).

5.Is the thermostat disconnected or set too low?

6.If LP, is the tank empty or supply valve off?

Remote Control Does Not Turn Unit On

/ Off

1.Has the pilot light gone out? (See Lighting Instructions, Pg. 25).

2.Is the gas control valve turned to “PILOT” or “OFF? (See Lighting Instructions, Pg 25).

3.Is the ON/OFF switch turned to “OFF”? (Turn the switch to “OFF”) If the switch is on, unit will remain on.

4.Is the remote too far away from the fireplace? (Use remote closer to fireplace)

5.Is the remote control receiver turned “OFF”? (See instruction manual for the remote con- trol).

6.Are the remote control batteries dead? (See instruction manual for the remote control).

Thermostat Does Not Work

1.Has the pilot light gone out? (See Lighting Instructions, Pg. 25).

2.Is the gas control valve turned to “PILOT” or “OFF”? (See Lighting Instructions).

3.Is the thermostat set too low?

4.Is the ON/OFF switch turned to “OFF? If switch is on, unit will remain on. (The switch overrides the thermostat.)

5.Has proper wire gauge been used for distance?

Stove Will Not Distribute Heat (Fan won’t run)

1.Is the stove getting electricity? (Check the breaker switch)

2.Is the stove up to temperature? Blower will not turn on until stove is up to temperature.

3.Is Blower operational?

Pilot Goes Out Once a Month or More

1.Has the gas supply been shut off? (Keep gas supply turned on)

2.Build-up on pilot assembly

3.Correct pressure supply.

Flames Are Too Blue

1.Has the stove just been started? Wait for 20 minutes.

2.Contact qualified Installer or Dealer to service air shut- ter and adjust flue restrictor (Page 24 & 26).

Flames Are Too Short (Under 6”)

1.The flame height may be turned too low. (Turn the flame height to “HI”.

2.Air Shutter may require adj - Contact qualified installer or service dealer.

3.Flue Restrictor may require adj - Contact qualified installer or service dealer.

March 4, 2002

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Contents DV400S DV400S Direct Vent Room Heater Table of Contents Safety Precautions Listing & Code Approvals SERIAL/RATING LabelTypical Assembly DV400S With Optional BK95Heater System Components Security Chimneys Secure Vent Chimney SystemClearances Horizontal High Wind Cap recommended for optimal performanceTermination Chart a Venting Combinations Horizontal TerminationHorizontal Termination Requirements Preparing the Wall for Horizontal Termination Assembling Venting SectionsDV400S Direct Vent Room Heater Insertion of Vent Pipe DV400S Direct Vent Room Heater Vent Chimney Height Existing Class a Metal Chimney Termination Retro-Fit to Metal Chimney GAS Pressure GAS Line InstallationFuel Conversion High Altitude Installation Valve Adjustable RegulatorOptional Accessories Optional accessories may be added now or at a later dateBlower Installation Attach On/Off Switch Box for blowerRemote Control Blower Wiring Diagram Optional Wall ThermostatWarming Shelves/Brackets Door TrimFirebox Entry Log PlacementCreating the Coal Bed Look. Ember Chunks Pre-Use Check List For Your Safety Read Before Lighting Lighting InstructionsAIR Shutter Adjustment Allow the unit to cool before replacing the front faceMaintenance Instructions Cleaning the burner and control compartmentCleaning the glass Log cleaningRemote Control Does Not Turn Unit On Off Pilot Will Not LightMain Burners Will Not Start Thermostat Does Not WorkGas Build Up Prevention Feature DV400S Replacement Parts DV400S Gas Log AssemblyThin Layer of Soot Covers the Glass Stove DesignPART# Description Lifetime Warranty Installer

DV400S specifications

The Quadra-Fire DV400S stands as a testament to the evolution of home heating solutions, merging efficiency and innovation in a fireplace insert design. This model is an exemplary choice for homeowners seeking to enhance the comfort of their living spaces while also embracing environmentally conscious heating options.

One of the standout features of the DV400S is its impressive heating capacity. Designed to effectively warm spaces ranging from 800 to 2,000 square feet, this unit ensures an inviting atmosphere even in larger areas. Its powerful yet efficient operation is made possible through advanced combustion technology, which maximizes heat output while minimizing emissions. This feature not only adheres to strict environmental standards but also allows users to enjoy clean-burning, sustainable fuel options.

The DV400S is equipped with a direct vent system, enhancing its versatility. This technology allows the fireplace insert to draw air from outside for combustion, while also venting exhaust gases outside. This ensures that the indoor air quality remains untainted by smoke and particulates, making it a safe option for various home configurations. Additionally, the dual venting options provide installation flexibility, accommodating both horizontal and vertical venting setups.

With a sleek and modern design, the Quadra-Fire DV400S adds aesthetic appeal to any room. Its customizable options for finishes and trim allow homeowners to select the perfect look that complements their décor. The large viewing glass provides an unobstructed view of the fire, creating a cozy ambiance while also featuring an air wash system that keeps the glass clean and clear.

The DV400S is user-friendly, featuring easy-to-use controls for adjusting heat output and flame appearance to suit personal preferences. Its durable construction and high-quality materials ensure longevity and reliability, making it a worthwhile investment for years of enjoyment.

Moreover, this fireplace insert is equipped with innovative safety features, including a dual blower system that circulates warm air throughout the room, and a thermodisc switch that ensures safe operational temperatures. The Quadra-Fire DV400S not only delivers warmth but also offers peace of mind, making it a cornerstone of modern home heating.

In summary, the Quadra-Fire DV400S is a remarkable culmination of efficiency, design, and technology. Its powerful heating capabilities, reliable direct vent system, elegant aesthetics, and user-friendly features make it an excellent choice for those looking to enhance their home heating experience. As a leader in the industry, Quadra-Fire continues to set the standard for quality and innovation in fireplace inserts.
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