Samsung RF50K5920FG/ML, RF50K5920S8/ML Fault analysis of Samsung smart home, Problems Solutions

Fault analysis of Samsung smart home

Problems	Solutions
Could not find	□ The Samsung Smart Home app is available on
“Samsung Smart	smartphones that run Android 4.0 (ICS) or higher, or iOS
Home” on the app	7.0 or higher.
market.	□ Tablet computers are not supported.
The Samsung Smart	□ The Samsung Smart Home app is available on
	applicable models only.
Home app fails to
	□ The old Samsung Smart Refrigerator app cannot connect
operate.
	with Samsung Smart Home models.
	□ You must log into your Samsung account to use the app.
The Samsung Smart	□ Make sure that the router operates normally.
	□ If the Wi-Fi icon turns off, turn it on.
Home app is installed
	□ If the Wi-Fi icon blinks, this indicates that a network
but is not connected
	connection is not established. Use Easy Connection
to my refrigerator.
	on the Samsung Smart Home app to connect your
	refrigerator to the router.
Could not log into the	□ You must log into your Samsung account to use the app.
	□ If you don’t have a Samsung account, follow the app’s
app.
	onscreen instructions to create one.
	□ Easy Connection may fail due to the distance from the
Easy Connection fails.	router or electrical interference from the surrounding
	environment. Wait a moment and try again.
The Samsung
Smart Home app	□ Exit and restart the Samsung Smart Home app, or
is successfully	disconnect and reconnect the router.
connected to my	□ Unplug the power cord of the refrigerator, and plug it
refrigerator but does	again after 1 minute.
not run.

Fault analysis

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