Samsung WW7HJ4263KW/KJ, WW70J4260GS/KJ, WW6SJ4063LW/KJ, WW7SJ4260GS/KJ manual Troubleshooting

Problem

Action

• Make sure the washing machine is installed on a level, solid

floor that is not slippery.

If the floor is not level, use the levelling feet to adjust the

height of the washing machine.

• Make sure the shipping bolts are removed.

Excessive vibrations

• Make sure the washing machine is not contacting any other

object.

or makes noise.

•

Make sure the laundry load is balanced.

• The motor can cause noise during normal operation.

• Overalls or metal-decorated clothes can cause noise while

being washed. This is normal.

• Metal objects such as coins can cause noise. After washing,

remove these objects from the drum or filter case.

• Make sure the drain hose is straightened all the way to the

drain system. If you encounter a drain restriction, call for

service.

• Make sure the debris filter is not clogged.

• Close the door and press or tap Start/Pause. For your safety,

the washing machine will not tumble or spin unless the door

Does not drain and/ or

is closed.

spin.

•

Make sure the drain hose is not frozen or clogged.

• Make sure the drain hose is connected to a drain system that

is not clogged.

•

If the washing machine is not supplied with sufficient power,

the washing machine temporarily will not drain or spin.

As soon as the washing machine regains sufficient power, it

will operate normally.

• Press or tap Start/Pause to stop the washing machine.

• It may take a few moments for the door lock mechanism to

disengage.

• The door will not open until 3 minutes after the washing

The door does not

machine has stopped or the power turned off.

open.

•

Make sure all the water in the drum is drained.

• The door may not open if water remains in the drum. Drain

the drum and open the door manually.

• Make sure the door lock light is off. The door lock light turns

off after the washing machine has drained.