Samsung UE48J5000AUXRU Sound is too low at, To your TV, Maximum volume, Connected to your TV

Issues	Solutions and Explanations
When changing channels,	•• If connected with a cable box, please try to reset the cable box. Reconnect the AC
	cord and wait until the cable box reboots. It may take up to 20 minutes.
the picture freezes or is
distorted or delayed.	•• Set the output resolution of the cable box to 1080i or 720p.
	First of all, please perform the Sound Test to confirm that your TV audio is properly
Sound Quality	operating. (go to MENU - Support - Self Diagnosis - Sound Test)
	If the audio is ok, the sound problem may be caused by the source or signal.
There is no sound or	•• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected
the sound is too low at
	to your TV.
maximum volume.
	•• Set the Speaker Select option to TV Speaker in the sound menu.
	•• If you are using an external device, make sure the audio cables are connected to the
	correct audio input jacks on the TV.
The picture is good but	•• If you are using an external device, check the device’s audio output option (ex. you
there is no sound.	may need to change your cable box’s audio option to HDMI when you have a HDMI
	connected to your TV).
	•• If you are using a DVI to HDMI cable, a separate audio cable is required.
	•• Reboot the connected device by reconnecting the device’s power cable.
	•• Check the cable connections. Make sure a video cable is not connected to an audio
The speakers are making	input.
an inappropriate noise.	•• For aerial or cable connections, check the signal strength. Low signal level may
	cause sound distortion.
No Picture, No Video
	•• Make sure the AC power cord is securely plugged in to the wall outlet and the TV.
The TV will not turn on.	•• Make sure the wall outlet is working.
	•• Try pressing the P button on the TV to make sure the problem is not the remote. If
	the TV turns on, refer to “The remote control does not work” below.
	•• Ensure the Sleep Timer is set to Off in the Time menu.
	•• If your PC is connected to the TV, check your PC power settings.
The TV turns off	•• Make sure the AC power cord is plugged in securely to the wall outlet and the TV.
automatically.
	•• No Signal Power Off turns off the TV if no signal has been received by the TV for
	a specified period time. Auto Power Off turns off the TV if there has been no user
	input in four hours.

English - 13

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[UJ5000-40-48-RU]BN68-07425A-00L04.indb 13

2015-09-17 오후 5:12:55