Troubleshooting

Problem	Possible Causes	Solution

Water not flowing.	Pump not plugged in.	Plug pump into nearest GFI protected receptacle.
	Insufficient water level.	Add water to recommended level. Pump must be submerged by 1-2” at all
		times.
	Water flow control valve	Turn valve to on position.
	turned off.
	Filter plugged.	Replace filter.
	Pump is “vapour-locked”.	The pump may have an air bubble in it, preventing it from pushing water
		through. Unplug the pump, and plug it back in several times, or momentarily
		turn the valve to the purge setting.
	Pump burned out.	Replace pump.

Dry spots on waterfall	Improper start-up procedure.	Ensure surface of waterfall is wet before starting by spraying with water or
surface.		washing with wet cloth.
	Insufficient flow.	Increase flow by opening water flow valve.
	Surface not cleaned	Clean with liquid TSP (or TSP Substitute) to remove oily residue.
	properly.
	Plugged ports in manifold.	Turn off water and remove manifold tube. Inspect and clean. See cleaning
		instructions.

Lights not working.	Lights not plugged in.	Plug lights into nearest electrical receptacle.
	Bulb(s) are broken.	Replace light bulb(s).

UV-light not working.	UV-light not plugged in.	Plug UV-light into nearest electrical receptacle.
(optional)	Bulb no longer good.	Replace UV-light bulb.
	Bulb no longer good.	Replace UV-light bulb.

Water leaking on floor.	Leaking connection.	Check all connections and ensure they are tight. If leaking, re-tighten.
	Water level too high.	Check that the basin drain is hooked-up properly and not blocked,
		preventing water from escaping. Ensure that there is adequate drop from
		the fountain to the basin. Also check that the float valve is working properly
		and not overfilling the basin.
	Weld leaking in waterfall	Inspect waterfall thoughly and ascertain exactly where the leak is coming
	housing.	from. Drain all water, and dry thoroughly. Apply a bead of clear silicone to
		the inside surface of the weld. Let stand 24 hours before re-filling with
		water.
	Water leaking out sides of	Wipe the sides of the waterfall frame with an oiled(WD40) rag to repel water.
	waterfall.

Drain is gurgling.	Insufficient drop from	Ensure there is at least 1” per foot drop from the fountain outlet to the basin
	fountain to basin.	inlet.
	P-trap created in drain line.	Ensure that there is a consistent slope from the fountain outlet to basin inlet
		with no dips that would trap water.
	Certain drain configurations	Reduce the flow through the flow control valve, or loosen the white fitting in
	may have a tendency to	the left hand drain (loosen a couple of turns at a time, and then test).
	gurgle.

Water dripping from lip	Decorative panel is not	Remove the panel and flex out the panel tension springs. Ensure positive
of top retainer.	touching front lip of retainer.	tension on panel. Replace the decorative panel.

TROUBLESHOOTING

Problem

Possible Causes

Solution