Monessen Hearth IDV380NVC, IDV490NVC manual Troubleshooting, Observed Problem Possible Cause Remedy

Page 38

TROUBLESHOOTING

WARNING

Turn appliance OFF and allow to cool before servicing. Only a qualified service person should service and repair the heater.

Note: All troubleshooting items are listed in order of operation.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Piezo ignitor will not light the

1.

Defective ignitor

1.

Check connections to ignitor. Replace

pilot after repeated pressing of

 

 

 

ignitor if ignitor connections are good,

piezo ignitor.

 

 

 

but there is no spark.

 

 

2.

Misaligned spark electrode

2.

Check for spark arcing from the elec-

 

 

 

 

 

trode to pilot. Adjust and retighten.

 

 

 

 

 

 

 

Pilot will not stay lit.

1.

Defective thermocouple.

1.

Check for proper connection of thermo-

 

 

 

Loose thermocouple

 

couple to rear of valve.

 

 

2.

Air in gas line

2.

Bleed line. Contact dealer

 

 

3.

No gas

3.

Check shutoff valve and gas supply

 

 

 

 

 

(LPG tank)

 

 

 

 

 

 

Burner will not light when valve

1.

Defective switch

1.

Check switch connections. Jump wires

and burner switch are both on.

 

 

 

at switch.

 

 

2.

Defective thermopile

2.

Check connections to valve. Contact

 

 

 

 

 

dealer.

 

 

3.

Thermostat set too low/defective

3.

Turn up thermostat to start unit. Check

 

 

 

 

 

thermostat connections.

 

 

 

 

 

 

Glass fogs up

1.

Normal condition

1.

Allow appliance to warm up. Glass will

 

 

 

 

 

clear. Additives in the gas may dirty

 

 

 

 

 

glass. Clean glass when cool.

 

 

 

 

 

 

Blue flames

1.

Normal during start up

1.

Flames will yellow as appliance

 

 

 

 

 

heats up.

 

 

 

 

 

 

Sooting

1.

Flame impingement

1.

Check log position. Open shutters to

 

 

 

 

 

increase primary air.

38

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Contents Models What to do if YOU Smell GASContents Owner Important Safety InformationInstaller Gas is commonly known as Never connect unit to privateNon-utility gas wells. This Wellhead gasCode Approval Product Features and Code ApprovalProduct Specifications Installation Planning PRE-INSTALLATION InformationInstalling Above 2000 Feet Orifice SIZES, Pressures and BTUsFireplace and Insert Dimensions Inserts IDV490NV/PVC IDV380NV/PVCGeneral Installation Information Insert ApplicationsMantel Clearances InstallationInsert Clearances Hearth RequirementsInsert Placement Insert PlacementZERO-CLEARANCE Metal Fireplace Requirements GrateVent Installation Installation PrecautionsVent Requirements Venting UnitConnecting Exhaust Pipe to Heater Altitude ConsiderationsVent Configurations Inlet and Exhaust RelineManifold Removal and Installation Chimney Manifold Flex VentCheck GAS Type Insert InstallationInstalling GAS Piping to Insert Location Gas Connection Gas leaks Checking GAS PressureDo not use open flame to check for Remote Wall Mounted Switch Electrical InstallationElectrical Wiring LOG Placement Installing Logs and Rock Wool Ember Material in FireboxInstalling Left Log #2 Installing Right Center Log #5 Installing ON/OFF Switch Surround InstallationInstalling Facing Filigree Panels and Cabinet Door Frame Installation Installing Filigree Panels Cabinet Door FrameDoor Installation Installing DoorsWhat to do if YOU Smell GAS Leak TestingOperating Instructions Initial LightingDo not spray solution onto Leak Testing If using a soap and waterSolution to test for leaks Its original position when releasedLighting the Burner Main Burner SwitchAdjusting Blower Speed Pilot PositionAIR Shutter Adjustment Natural GAS only Adjusting the AIR ShutterGlass Replacement Removing DoorVenting System Cleaning and MaintenanceCleaning Glass Pilot Burner FlamesFirebox Cleaning Maintaining Your HEATER’S AppearanceMaintenance Yearly Service ProcedureParts not Shown Blots Accessory Parts List Description QTY Part NumberBlower Replacement Parts Replacement Parts are Available Through Your Retailer Troubleshooting Observed Problem Possible Cause RemedyInstallation Records Monessen Hearth SystemsBasic Warranty Lifetime WarrantyFive Year Warranty
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IDV380NVC, IDV490NVC, IDV380PVC, IDV490PVC specifications

The Monessen Hearth IDV490NVC, IDV380PVC, IDV380NVC, and IDV490PVC represent a cutting-edge series of direct vent gas fireplaces that combine efficiency, style, and innovative technology. These models are designed to enhance home aesthetics while providing efficient heating solutions.

One of the standout features of the Monessen Hearth models is their impressive heating capabilities. The IDV490NVC and IDV490PVC are designed for larger spaces, providing up to 37,000 BTUs, while the IDV380NVC and IDV380PVC are suitable for medium-sized areas, delivering up to 30,000 BTUs. This makes each fireplace an ideal choice for various residential applications, accommodating different room sizes and heating needs.

The appliances employ advanced direct vent technology, allowing for safe operation by drawing air from outside for combustion and venting exhaust gases outside. This feature ensures that indoor air quality remains unaffected, making these models eco-friendly alternatives to traditional fireplaces. The efficient combustion process also means lower gas consumption, resulting in cost savings and a reduced environmental footprint.

Each model comes equipped with a variety of flame and control options. The realistic ceramic logs and glowing embers create an inviting ambiance, while the adjustable flame height allows users to customize their experience. Additionally, an easy-to-use remote control feature gives users the convenience of adjusting flames and temperature settings without leaving their seats.

The construction of these fireplaces is robust, featuring high-quality materials that ensure durability and longevity. The heat-resistant glass allows for an unobstructed view of the flames, adding a touch of elegance to any room.

Aesthetic choices further enhance personalization, as Monessen offers customizable options for surrounds and mantels that blend seamlessly with various interior styles.

In summary, the Monessen Hearth IDV490NVC, IDV380PVC, IDV380NVC, and IDV490PVC fireplaces exemplify modern heating technology combined with stylish design. Their powerful heat output, direct vent capabilities, user-friendly controls, and customizable aesthetics make them exceptional choices for homeowners looking to elevate their living spaces while ensuring comfort and efficiency. Whether for aesthetic appeal or functional heating, these models provide a perfect balance for any modern home.
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