Whirlpool UG1J4040T3NOV Problem, Possible Causes, Corrective Action, Pilot Will Not Remain Lit

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PROBLEM

 

POSSIBLE CAUSE(S)

 

CORRECTIVE ACTION

PILOT WILL NOT REMAIN LIT

1.

Air in gas line

1.

Bleed the air from the gas line

 

2.

Dirt in gas lines

2.

Notify utility-install dirt trap in gas line

 

3.

Pilot line or orifice clogged

3.

Clean, locate source and correct

 

4.

Thermocouple connection loose

4.

Finger tighten; then 1/2 turn with wrench

 

5.

Non-functioning thermocouple

5.

Replace thermocouple

 

6.

Cold drafts

6.

Locate source and correct

 

7.

Flammable vapors incident, Flame

7.

Eliminate flammable vapor source(s)

 

8.

LockTM function utilized

8.

Call 1-877-817-6750

 

Low gas pressure

Check with gas utility company

 

9.

Air for combustion obstructed

9.

See maintenance section for inspection and

 

10.

Pilot dirty

10.

cleaning of flame-trap & burner

 

Clean pilot

HIGH OPERATION COSTS

1.

Thermostat set too high

1.

Set temperature dial to lower setting

 

2.

Sediment or lime in tank

2.

Drain/flush-provide water treatment if needed

 

3.

Water heater too small for job

3.

Install adequate heater

 

4.

Wrong piping connections

4.

Correct piping-dip tube must be in cold inlet

 

5.

Leaking faucets

5.

Repair faucets

 

6.

Gas leaks

6.

Check with utility-repair at once

 

7.

Wasted hot water

7.

Advise customer

 

8.

Long runs of exposed piping

8.

Insulate piping

 

9.

Hot water piping in exposed wall

9.

Insulate piping

INSUFFICIENT HOT WATER

1.

Thermostat set too low

1.

Turn temperature dial to desired setting

 

2.

Sediment or lime in tank

2.

Drain/flush-provide water treatment if needed

 

3.

Water heater too small

3.

Install adequate heater

 

4.

Wrong piping connections

4.

Correct piping-dip tube must be in cold inlet

 

5.

Leaking faucets

5

Repair faucets

 

6.

Wasted hot water

6.

Advise customer

 

7.

Long runs of exposed piping

7.

Insulate piping

 

8.

Hot water piping in outside wall

8.

Insulate piping

 

9.

Low gas pressure

9.

Check with gas utility company

SLOW HOT WATER

1.

Insufficient air

1.

Provide ventilation to water heater. Check flue

RECOVERY

2.

Flue clogged

2.

way, flue baffle, and burner

 

Clean flue, locate source and correct

 

3.

Low gas pressure

3.

Check with gas utility company

 

4.

Improper calibration

4.

Replace thermostat

 

5.

Thermostat set too low

5.

Turn temperature dial to desired setting

 

6.

Water heater too small

6.

Install adequate heater

 

7.

Wrong piping connections

7.

Correct piping-dip tube must be in cold inlet

 

8.

Wasted hot water

8.

Advise customer

DRIP FROM RELIEF VALVE

1.

Excessive water pressure

1.

Use a pressure reducing valve and relief

 

2.

Heater stacking

2.

valve

 

Lower the thermostat setting

 

3.

Closed water system

3.

See “Closed System/Thermal Expansion”

THERMOSTAT FAILS TO

1.

Non-functioning thermostat

1.

Replace thermostat

SHUT OFF

2.

Improper calibration

2.

Replace thermostat

COMBUSTION ODORS

1.

Insufficient air

1.

Provide ventilation to water heater. Check flue

 

2.

Flue clogged

2.

way, flue baffle, and burner

 

Clean, locate source and correct

 

3.

Heater installed in a confined area

3.

Provide fresh air ventilation

SMOKING AND CARBON

1.

Flammable vapor incident

1.

Call 1-877-817-6750

FORMATION (SOOTING)

 

 

 

 

CONDENSATION

1.

Temperature setting too low

1.

Increase the temperature setting

 

 

 

 

 

BURNER FLAME FLOATS

1.

Orifice too large

1.

Replace with correct orifice

AND LIFTS OFF PORTS

2.

High gas pressure

2.

Check with gas utility company

 

3.

Flue clogged

3.

Clean flue and burner-locate source and

 

4.

Cold drafts

4.

correct

 

Locate source and correct

 

5.

Dirty burner screen

5.

Clean burner screen. See “Natural Gas Burner

 

 

 

 

(Ultra Low Nox)” section of this manual.

FLAME BURNS AT ORIFICE

1.

Non-functioning thermostat

1.

Replace thermostat

 

2.

Low gas pressure

2.

Check with gas utility company

 

3.

Non-functioning burner

3.

Replace burner assembly

PILOT FLAME TOO SMALL

1.

Pilot line or orifice clogged

1.

Clean, locate source and correct

 

2.

Low gas pressure

2.

Check with gas utility company

 

3.

Dirty pilot

3.

Clean pilot

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Contents Ultra Low Nox Gas Water Heater Installation Instructions and Use & Care Guidewith the Flame Lock Safety System Important Instructions WATER HEATER SAFETYTable Of Contents PAGEConsumer Information INSTALLING YOUR GAS WATER HEATERImportant Information About This Water Heater Consumer ResponsibilitiesLocation Requirements Site LocationClearances and Accessibility State of CaliforniaGas Pressure Gas SupplyGas Requirements Combustion Air Supply and Ventilation All Air from Inside the Building Unconfined SpaceConfined Space Opening All Air from OutdoorsLouvers and Grilles ReferenceVent Pipe System Draft hood InstallationVent Connectors Vent Pipe SizeChimney Connection Vertical Exhaust Gas VentWater System Piping Piping InstallationClosed System/Thermal Expansion Do not plug valve. Do not remove valve Temperature and Pressure Relief ValveExplosion Hazard T&P Relief Valve and Pipe Insulation Some ModelsCombination Space Heating/Potable Water System Solar InstallationSpecial Applications Water Heater Location Installation ChecklistImportant Information About This Water Heater Combustion Air Supply and VentilationFOR YOUR SAFETY READ BEFORE LIGHTING OPERATING YOUR WATER HEATERLighting Instructions LIGHTING INSTRUCTIONSLIGHTING INSTRUCTIONS Checking the DraftFOR YOUR SAFETY READ BEFORE LIGHTING TO TURN OFF GAS TO APPLIANCEEmergency Shut Down Burner FlamesStacking Water Temperature RegulationCondensation Operational ConditionsSafety Shut-off Water Heater SoundsDraining and Flushing MAINTENANCE OF YOUR WATER HEATERRoutine Preventive Maintenance Temperature and Pressure Relief ValveReplacing the Pilot Assembly Replacement PartsRemoving the Burner Door Assembly Natural Gas Burner Ultra Low NoxCleaning the Combustion Chamber and Flame-trap Cleaning the Pilot AssemblyExternal Inspection & Cleaning of the Flame-trap Replacing the ThermocouplePiezoelectric Igniter System Replacing the Burner Door AssemblyTesting the Igniter System TROUBLESHOOTING CHART Flame LockSafety System Operational ChecklistCORRECTIVE ACTION PROBLEMPOSSIBLE CAUSES PILOT WILL NOT REMAIN LITPILOT LIGHT TROUBLESHOOTING CHART Section A Pilot light will not lightREPAIR PARTS ILLUSTRATION Repair Parts ListListed Parts Kits and Illustrations