Whirlpool Water Softener Troubleshooting and WHES48 Guide
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Troubleshooting

MANUALADVANCE REGENERATION CHECK

This check verifies proper operation of the valve motor, brine tank fill, brine draw, regeneration flow rates, and other controller functions. Always make the initial checks first.

Use the following procedure to advance the water softener through the regeneration cycles to check operation. In the following steps you will use the ADVANCE VALVE button to move the valve into each cycle and check correct switch operation (See Figures 87 & 88).

Switch is open

(Cam not rotating)

FIG. 87

Switch is closed

(Cam rotating)

FIG. 88

NOTE: The following procedure shows the normal recharge cycle. If the Clean feature is set to ON, there will be an extra backwash and fast rinse before the normal regeneration sequence.

1. Press the RECHARGE button on the softener’s status screen.

2. Press the RECHARGE NOW button to initiate a recharge. The softener’s valve advances from the service to fill position.

3. Remove the brinewell cover and, using a flashlight, observe fill water entering the tank.

If water does not enter the tank, look for an obstructed nozzle, venturi, fill flow plug, brine tub- ing, or brine valve riser pipe.

4. After observing fill, press the ADVANCE VALVE button to move the softener’s valve into the brine position. A slow flow of water to the drain will begin. Verify brine draw from the brine tank by shining a flashlight into the brinewell and observing a noticeable drop in the liquid level. This may take 15 to 20 minutes.

NOTE: Be sure water is in contact with the salt, and not separated by a salt bridge (See "Breaking A Salt Bridge" section).

If the water softener does not draw brine, check for (most likely to least likely):

= Dirty or plugged nozzle and venturi, see "Cleaning the Nozzle and Venturi" section.

= Nozzle and venturi not seated on the gasket, or gasket deformed

= Valve seals leaking.

= Restriction in valve drain, causing a back-pres- sure (bends, kinks, elevated too high, etc.). See "Install Valve Drain Hose" section.

= Obstruction in brine valve or brine tubing. NOTE: If water system pressure is low, an elevated

drain hose may cause back pressure, stop- ping brine draw.

5. Press the ADVANCE VALVE button to move the softener’s valve into the backwash position. Look for a fast flow of water from the drain hose. Check that the drain can adequately handle the flow and volume.

An obstructed flow indicates a plugged top distribu- tor, backwash flow plug, or drain hose.

6. Press the ADVANCE VALVE button to move the softener’s valve into the fast rinse position. Again look for a fast drain flow. Allow the softener to rinse for a few minutes to flush out any brine that may remain in the resin tank from the brining cycle test.

7. To return the softener’s valve to the service posi- tion, press the ADVANCE VALVE button.

Need help troubleshooting? Call Toll Free 1-866-986-3223 Monday- Friday, 8 AM - 7 PM EST

or visit www.ecodynewatertreatment.com

When you call, please be prepared to provide the model, date code and serial number, found on the rating decal, typically located on the rim below the salt lid hinges.

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Contents Model WHES48 Water Softener Warranty Model WHES48 Salt Storage Capacity 200 lbs Specifications & DimensionsYour safety and the safety of others are very important Water Softener SafetyWater Conditioning Information Inspect ShipmentIron SedimentProper Order to Install Water Treatment Equipment Installation RequirementsLocation Requirements Plumbing CodesInlet / Outlet Plumbing Options Valve Drain RequirementsTypical Installation Installation InstructionsTurn OFF Water Supply Install the Brine Tank Overflow ElbowMove the Water Softener Into Place Install Salt Storage Tank Overflow Hose Install Valve Drain HoseComplete Inlet and Outlet Plumbing Test for Leaks Sanitize the Water Softener / Sanitize After ServiceADD Water and Salt to the Salt Storage Tank Plug in the Water SoftenerSetup Procedure Water Softener SetupTouch Screen Programming Your E-Z Touch Water Softener SET Contrast SET LanguageRecharge NOW Recharge ButtonSET Recharge Time Schedule a Recharge Setup ButtonSET Time SET Iron Level SET HardnessInfo Information Button Retrieving Information from Water Softener Management SystemSET Clean Feature Customizing Features / OptionsSET Clean Time SET Salt Type SET Salt EfficiencySET Units Volume UnitsTime Format Hardness UnitsRestore Factory Settings Power Outage MemoryCleaning the Nozzle & Venturi Routine MaintenanceAdding Salt Breaking a Salt BridgeAutomatic Electronic Diagnostics TroubleshootingOther Initial Diagnostics Checking the TurbineManualadvance Regeneration Check Softener Exploded View PWA Softener Parts ListValve Exploded View Valve Parts List

WHES48 specifications

The Whirlpool WHES48 is an advanced water softener designed to provide exceptional water quality for both residential and commercial applications. This model stands out in the market due to its effective water treatment capabilities and user-friendly features.

One of the primary characteristics of the WHES48 is its high capacity, which can handle up to 48,000 grains, making it ideal for large families or homes with significant water usage. This capacity allows for efficient removal of hardness minerals such as calcium and magnesium, which can cause scale buildup in plumbing and appliances. By softening the water, the WHES48 helps to extend the lifespan of faucets, water heaters, and other fixtures, providing significant savings over time.

The WHES48 features a modern demand-initiated regeneration system that optimizes salt and water usage. This technology ensures that regeneration only occurs when necessary, reducing waste and conserving resources. The system monitors water consumption patterns, meaning it regenerates during off-peak hours, further enhancing efficiency.

Another significant advantage of the Whirlpool WHES48 is its user-friendly digital control panel. This intuitive interface allows users to easily program the system for their specific needs and provides a clear display of water usage data, remaining salt levels, and system status. Additionally, the softener is equipped with a bypass valve, allowing homeowners to direct hard water to their taps if ever needed.

Installation is a straightforward process, thanks to the compact design and included installation kit. The WHES48 can fit comfortably in most spaces, making it a versatile option for various home layouts.

The Whirlpool WHES48 also emphasizes low maintenance, with a self-cleaning feature that reduces the need for frequent servicing. It uses food-grade salt, making it safe for households with children and pets.

In summary, the Whirlpool WHES48 is a robust and efficient water softener offering advanced features like high capacity, demand-initiated regeneration, and user-friendly monitoring. Combined with its low maintenance requirements, this model serves as an excellent investment for anyone seeking to improve their home’s water quality and protect their plumbing systems.
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