Axis Communications Axis 210 Network Camera Troubleshooting Guide: Symptoms and Solutions
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56AXIS 210/210A/211/211A - Troubleshooting

Symptoms, Possible Causes and Remedial Actions

Problems setting the IP address

 

 

 

 

 

When using ARP/Ping.

Try the installation again. The IP address must be set within two minutes after power has

 

 

been applied to the camera. Ensure the Ping length is set to 408. See the Installation

 

 

Guide.

 

The camera is located on a different

If the IP address intended for the camera and the IP address of your computer are located

 

subnet.

on different subnets, you will not be able to set the IP address. Contact your network

 

 

administrator to obtain an appropriate IP address.

 

The IP address is being used by another

Disconnect the camera from the network. Run the Ping command. (In a Command/DOS

 

device

window, type ping and the IP address of the unit).

 

 

If you receive: Reply from <IP address>: bytes = 32; time = 10 ms..... - this means that

 

 

the IP address may already be in use by another device on your network. You must obtain

 

 

a new IP address and reinstall the unit.

 

 

If you see: Request timed out - this means that the IP address is available for use with

 

 

your camera. In this case, check all cabling and reinstall the unit.

 

Possible IP address conflict with

The static IP address in the camera is used before the DHCP server sets a a dynamic

 

another device on the same subnet.

address. This means that if the same default static IP address is also used by another

 

 

device, there may be problems accessing the camera. To avoid this, set the static IP

 

 

address to 0.0.0.0.

The

camera cannot be accessed from a browser

 

 

 

 

The IP address has been changed by

1) Move the camera to an isolated network or to one with no DHCP or BOOTP server. Set

 

DHCP.

the IP address again, using the AXIS IP Utility (see the Installation Guide) or the ARP/Ping

 

 

commands.

 

 

2) Access the unit and disable DHCP in the TCP/IP settings. Return the unit to the main

 

 

network. The unit now has a fixed IP address that will not change.

 

 

3) As an alternative to 2), if dynamic IP address via DHCP or BOOTP is required, select the

 

 

required service and then configure IP address change notification from the network set-

 

 

tings. Return the unit to the main network. The unit will now have a dynamic IP address,

 

 

but will notify you if the address changes.

 

Proxy server.

If using a proxy server, try disabling the proxy setting in your browser.

 

Other networking problems.

Test the network cable and connectors by connecting it to another network device, then

 

 

Ping that device from your workstation. See the instructions above.

 

Cannot log in.

When HTTPS (AXIS 210A/211A only) is enabled, ensure that the correct protocol (HTTP or

 

 

HTTPS) is used when attempting to log in. You may need to manually type in http or

 

 

https in the browser's address bar.

 

Incorrect host name.

Check that the host name and DNS server settings are correct. See the basic and

 

 

advanced TCP/IP settings.

Cannot send notifications, uploads, alarms,

etc, to a destination outside the local network

 

 

 

 

Firewall protection.

The camera can be configured to use a SOCKS server to reach networks on the other side

 

 

of a firewall/proxy server.

Camera is accessible locally, but not externally

 

 

 

 

Firewall protection.

Check the Internet firewall with your system administrator.

 

Default routers required.

Check if you need to configure the default router settings.

Poor or intermittent network connection.

 

 

 

 

 

Network switch.

If using a network switch, check that the port on that device uses the same setting for

 

 

the network connection type (speed/duplex) as set in the advanced TCP/IP settings.

 

 

The Auto-Negotiate setting is recommended.

 

 

 

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Contents Axis 210/210A/211/211A Network Cameras User’s Manual About this Document Contents Axis 210/210A/211/211A Product features IntroductionExtra features Overview Axis 210/AXIS 210A Axis 211/AXIS 211AUnderside Rear panelLED Indicators PowerNetwork StatusAccessing the Camera Access From a BrowserSetting the Password Accessing the camera from the InternetFocusing SaveLive View Audio controls for Axis 210A/211A Motion Jpeg Video StreamsVideo Stream Types How to stream MPEG-4 MPEG-4 protocols and communication methodsRTP/RTSP/HTTP or RTP/RTSP/HTTPS Other methods of accessing the video streamAxis Media Control Using Motion Jpeg Using MPEG-4Other MPEG-4 clients Audio Stream Types Axis 210A/211A onlyAccessing the Audio Streams QuickTime/Windows Media PlayerSetup Tools Accessing the Setup toolsImage Appearance Video & Image settingsImage Settings Overlay/Mask Settings Text Overlay SettingsVideo Stream TestConfigure area as privacy mask Upload and use an overlayOverlay image requirements Image Formats Image SizeAdvanced Settings Camera SettingsMPEG-4 Settings Axis Media ControlAudio Settings Enable AudioAudio Axis 210A/211A only Audio ChannelsAudio Input Advanced Audio Settings Audio OutputNoise canceller threshold level Noise canceller attenuation Live View Config Use custom settingsUpload Own Web Files Own HomeUser-defined Links Example Check Show Custom LinkDefault Video Format Default ViewerAction Buttons Output ButtonsSequence Mode Viewer settingsHtml Examples External VideoAxis 210/210A/211/211A Live View Config Definitions Event ConfigurationEvent Servers Configuring Event Types How to set up a triggered eventTriggered Event Click Add triggered on the Event typesPre-trigger and Post-trigger buffers Scheduled EventMotion Detection Port Status Object SizeSystem Options SecurityIP Address Filtering ReferralsHttps Axis 210A/211A only Date & Time Network Basic TCP/IP SettingsIP Address Configuration Network Advanced TCP/IP Settings ServicesDNS Configuration NTP ConfigurationLink-Local Address NAT TraversalNetwork Socks Network Smtp e-mailNetwork Traffic Network Snmp Axis 210A/211A onlyLED Settings MaintenanceNetwork UPnP Network RTP / MPEG-4Advanced ConfigurationSupport Resetting to the Factory Default Settings Using the Control ButtonI/O Terminal Connector Pinout and InterfaceSchematic Diagram Terminal Connectors Technical Specifications ModelsOperating conditions Accessories General performance considerations Optimizing your systemFrame rates Motion Jpeg and MPEG-4 BandwidthTroubleshooting Setup Basic ConfigurationChecking the Firmware Upgrading the FirmwareEmergency Recovery Procedure Axis SupportProblems setting the IP address Camera cannot be accessed from a browserCamera is accessible locally, but not externally Etc, to a destination outside the local networkDecode only I frames Video/Image problems generalVideo/image problems MPEG-4 Status and Network indicator LEDs are flashing red rapidly Problems uploading filesPoor quality snapshot images Browser freezesPoor audio quality Audio volume too low/highLevels in Audio Advanced Settings Glossary of Terms Axis 210/210A/211/211A Glossary of Terms Index Http ServerPinout I/O connectors 47 PoE 6 Push to talk Recovery Referrals Restore 44 RTPSerial Number Server Time Services Simple profile Simplex 6 Snapshot button Snmp 6Axis 210/210A/211/211A Index Page Axis 210/210A/211/211A User’s Manual Rev .2 Part No
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210A, 211, 210, 211a specifications

Axis Communications is a renowned brand in the field of network video solutions, providing innovative products for surveillance and security. Among its diverse range of offerings, the Axis 211A, Axis 210, Axis 211, and Axis 210A stand out as notable models that cater to various surveillance needs.

The Axis 211A is a versatile network camera designed for indoor environments. It is equipped with a 1/3-inch CCD sensor, providing excellent image quality and clarity. With a resolution of up to 640x480 pixels, it delivers detailed video and still images. The camera supports Motion JPEG and MPEG-4, allowing for flexible video streaming options. One of its key features is the built-in audio capability, which enables two-way communication, making it ideal for monitoring sensitive areas or communicating with individuals in the camera's field of view.

The Axis 210, similar to the 211A, focuses on delivering reliable surveillance in indoor settings. It possesses a compact design that facilitates easy installation in various locations. The camera also features a 1/3-inch CCD sensor, ensuring good low-light performance. Its robust web-based interface allows users to adjust settings easily, and with Power over Ethernet (PoE) support, it simplifies connectivity by requiring only a single cable for power and data transmission.

The Axis 211 is designed for outdoor and indoor applications, equipped with an IP66-rated housing that provides protection against dust and water. This feature makes it suitable for demanding environments. With a resolution of 640x480 pixels, it captures clear images while offering remote access capabilities via a standard web browser. Additionally, it supports two-way audio and features like motion detection, enhancing security monitoring.

Lastly, the Axis 210A is another noteworthy model, featuring an integrated microphone and speaker, ideal for applications where audio surveillance is essential. It maintains high-quality video transmission with the same CCD sensor technology as its counterparts. The camera's ability to offer real-time alerts and notifications makes it a valuable addition to any security setup.

In summary, the Axis 211A, 210, 211, and 210A models are equipped with robust technologies and features that cater to various surveillance requirements. From indoor settings with audio capabilities to outdoor environments with protective housings, these Axis models deliver flexibility, high image quality, and reliable performance, making them excellent choices for both residential and commercial security applications.
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