OWNER’S MANUAL
TROUBLESHOOTING
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OBSERVED PROBLEM | POSSIBLE CAUSE | REMEDY | ||
One or both burners do not light after ODS/ | 1. | Inlet gas pressure is too low | 1. | Contact local propane/LP gas company |
pilot is lit | 2. | Burner orifice(s) clogged | 2. | Clean burner(s) (see Cleaning and Main- |
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| tenance, page 17) or replace burner |
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| orifice(s) |
| 3. | Mislocated crossover tube | 3. | Contact qualified service person |
| 4. | Burner orifice(s) diameter is too small | 4. | Replace burner orifice(s) |
| 5. Selector switch in OFF position | 5. | Put selector switch in ON position | |
| 6. | Wire disconnected from gas control | 6. | See Wiring Diagram, page 21 |
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Delayed ignition of one or both burners | 1. | Manifold pressure is too low | 1. | Contact local propane/LP gas company |
| 2. | Burner orifice(s) clogged | 2. | Clean burner(s) (see Cleaning and Main- |
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| tenance, page 17) or replace burner |
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| orifice(s) |
| 3. | Mislocated crossover tube | 3. | Contact qualified service person |
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Burner backfiring during combustion | 1. | Burner orifice is clogged or damaged | 1. | Clean burner (see Cleaning and Mainte- |
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| nance, page 17) or replace burner orifice |
| 2. | Damaged burner | 2. | Replace damaged burner |
| 3. | Gas control defective | 3. | Replace gas control |
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Yellow flame in front burner during burner | 1. | Not enough air | 1. | Check burner(s) for dirt and debris. If |
combustion |
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| found, clean burner(s) (see Cleaning and |
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| Maintenance, page 17) |
| 2. | Gas control defective | 2. | Replace gas control |
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Slight smoke or odor during initial operation 1. Residues from manufacturing processes and logs curing
1.Problem will stop after a few hours of operation
Moisture/condensation noticed on windows | 1. | Not enough combustion/ventilation air | 1. | Refer to Air for Combustion and Venti- |
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| lation requirements (page 4) |
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Heater produces a whistling noise when | 1. | Turning control knob to HI position | 1. | Turn control knob to LO position and |
burners are lit |
| when burners are cold |
| let warm up for a minute |
| 2. | Air in gas line | 2. | Operate burners until air is removed |
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| from line. Have gas line checked by lo- |
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| cal Propane/LP gas company |
| 3. | Air passageways on heater blocked | 3. | Observe minimum installation clear- |
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| ances (see pages 7 through 9) |
| 4. | Dirty or partially clogged burner | 4. | Clean burners (see Cleaning and Main- |
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| orifice(s) |
| tenance, page 17) or replace burner |
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| orifice(s) |
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White powder residue forming within burner box or on adjacent walls or furniture
1.When heated, vapors from furniture pol- ish, wax, carpet cleaners, etc. turn into white powder residue
1.Turn heater off when using furniture polish, wax, carpet cleaners, or similar products
Remote does not function (GHRC Series and GHRCT Series only)
1.Battery is not installed. Battery power is low
1.Replace
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