Mermaid Air Conditioner manual OUR Normal Procedure for a Warranty Issue is AS Follows

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OUR NORMAL PROCEDURE FOR A WARRANTY ISSUE IS AS FOLLOWS:

FIRST AND FOREMOST, DETAIL EXACTLY WHAT THE UNIT IS DOING. NEXT, CALL OUR FACTORY AND ASK TO SPEAK TO ONE OF OUR TECHNICIANS. OUR PHONE NUMBER IS (800) 330-3553. WE HAVE TECHNICIANS AVAILABLE 8-5 EASTERN TIME, MONDAY THROUGH FRIDAY. SORRY, WE HAVE NO TECHNICIANS AVAILABLE ON WEEKENDS. HAVING EXPLAINED THE ISSUE TO ONE OF OUR TECH’S, THEY WILL PROBABLY SUGGEST A COURSE OF ACTION TO ISOLATE THE PROBLEM AND ELIMINATE THE ISSUE. SHOULD IT BE NECESSARY, WE MAY HAVE TO HAVE THE UNIT RETURNED TO THE FACTORY.

OUR NORMAL PROCEDURE, SHOULD THAT BE NECESSARY, IS TO SHIP A BOX WITH PACKAGING MATERIAL ENCLOSED TO YOU AT OUR EXPENSE.

PRIOR TO REMOVAL OF THE AIR CONDITIONER, INSURE YOUR SEA COCK IS CLOSED. AFTER DISCONNECTING THE HOSES FROM THE UNIT, USING A BARB TO BARB HOSE CONNECTOR, CONNECT THE TWO ENDS OF THE HOSE TO EACH OTHER TO PRECLUDE ANY WATER ENTERING THE BOAT. REMOVE THE UNIT FROM YOUR BOAT AND CAREFULLY PACKAGE THE UNIT, TAG OR PLACE YOUR NAME, PHONE NUMBER AND A BRIEF DESCRIPTION OF YOUR PROBLEM ON THE UNIT. THIS IS NECESSARY BECAUSE FROM TIME TO TIME, SHIPPING DAMAGES MAY PRECLUDE US FROM IDENTIFYING THE UNIT FROM MARKINGS ON THE OUTSIDE OF THE BOX.

YOU HAVE TWO CHOICES AFTER PACKAGING THE UNIT, IDENTIFYING IT AND SEALING THE BOX UP. AS YOU UNDERSTAND FROM THE WARRANTY, IT IS YOUR RESPONSIBILITY TO PAY FOR FREIGHT TO GET THE UNIT BACK TO THE FACTORY (IF THE UNIT IS MORE THAN 6 MONTHS OLD).

UPON OUR DETERMINATION OF NEEDING THE UNIT BACK AT THE FACTORY, WE WILL OFFER YOU TWO CHOICES FOR HANDLING THE SHIPMENT BACK TO OUR FACTORY. THE FIRST IS CALLED AN “ARS” PROCEDURE. THIS PROGRAM INCLUDES A PRE-PAID LABEL TO BE SENT WITH YOUR RETURN BOX. THIS FEE IS A FLAT $60.00 (WHICH ALL GOES TO UPS). THE LABEL IS PLACED OVER THE ONE USED TO SEND YOU THE BOX. ONCE THE UNIT IS PACKAGED AND THE LABEL IS PLACED ON THE BOX, EITHER GIVE TO YOUR UPS REPRESENTATIVE, TAKE BOX TO THE CLOSEST UPS STATION, OR LASTLY CALL UPS AND THEY WILL COME PICK THE BOX UP. IF YOU UTILIZE THE PROGRAM OF CALLING UPS, THEY MAY CHARGE AND COLLECT AN ADDITIONAL $10.00 FOR THIS SERVICE. THIS IS OUT OF OUR CONTROL. PLEASE UTILIZE WHICH EVER PROGRAM WORKS BEST FOR YOU. FOR YOUR CONVENIENCE, THE ARS PROGRAM INCLUDES PRE-PAID

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Contents Mermaid Marine AIR Conditioning Table of Contents Overview Installation and OperationAIR Conditioner Installation AIR Conditioner Dimensions Unit BTU Width Length Height Installing the Air Conditioner UnitWater Cooling water in and outPage Page Water Strainer Pump Water Out Electrical Power Air Ducting and Splitting Model BTU SQ. Inches of Return Return AirReturn AIR Requirements Condensation Removal High Pressure Switch AccessPage See Warning below Putting it all togetherMaking contact with the hull Wire Connections Priming The Pump PowerSystem Operation Checking Out The System Introduction Setting the Current DAY and TimePage Programming the Thermostat Temperature Override and Temperature HoldTemporary Temperature Override Normal OperationInstallation Vacation Temperature HoldPage Air System MaintenanceWater System Air Conditioning Unit and Water Pump Electrical SystemWinterization Theory of Operation General Theory of Operation and Trouble ShootingClean AIR ACT Amendments of 1990 Title VI C-1 Electrical Heating OptionsStandard 24v Thermostat In Cool Position No Operation Trouble ShootingCooling Water Page No Water Out Compressor Runs Fan Does NotCondensation Pan Overflows Evaporator FreezingNo Heat Reverse Cycle Unit Compressor And Fan Run High Pressure Switch Activates In Cooling ModeHigh Pressure Switch Activates In Heating Mode No Heat Electric Heat Unit Fan RunsOUR Normal Procedure for a Warranty Issue is AS Follows
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