Harman-Kardon AVR 354 owner manual Troubleshooting Guide

TROUBLESHOOTING GUIDE

SYMPTOM	CAUSE	SOLUTION
Unit does not function when Main	• No AC Power	• Make certain AC power cord is plugged into
Power Switch is pushed		a live outlet
		• Check to see whether outlet is switch-controlled
Display lights, but no sound	• Intermittent input connections	• Make certain that all input and speaker connections
or picture		are secure
	• Mute is on	• Press Mute Button
	• Volume control is down	• Turn up volume control
No sound from any speaker;	• Amplifier is in protection mode	• Check speaker wire connections for shorts at receiver and
PROTECT message appears on	due to possible short	speaker ends
front panel	• Amplifier is in protection mode	• Contact your local Harman Kardon service center
	due to internal problems
No sound from surround or	• Incorrect surround mode	• Select a mode other than Stereo
center speakers	• Input is monaural	• There is no surround information from mono sources
	• Incorrect configuration	• Check speaker mode configuration
	• Stereo or Mono program material	• The surround decoder may not create center- or rear-channel
		information from nonencoded programs
Unit does not respond to	• Weak batteries in remote	• Change remote batteries
remote commands	• Wrong device selected	• Press the AVR selector
	• Remote sensor is obscured	• Make certain front-panel sensor is in line of sight of remote
		or connect an optional remote sensor
Intermittent buzzing in tuner	• Local interference	• Move unit or antenna away from computers, fluorescent
		lights, motors or other electrical appliances
Letters flash in the channel indicator	• Digital audio feed paused	• Resume play for DVD
display and digital audio stops		• Check that the correct digital input is selected
Surround Back Speaker settings	• Multizone system has been turned	• Use the menu system to access the Zone 2 menu and reassign
cannot be accessed, and test tone	on, and the surround back channels	the surround back channels to the main room.
does not play through Surround	were reassigned to multizone operation
Back Speakers
The XM Preview Channel (001)	• XM antenna is not plugged in	• Make sure you are using a home audio XM antenna module
is silent		designed for use with XM Ready home audio equipment,
		and that the module is plugged into the XM Radio Jack
		on the rear panel of the receiver.
	• XM antenna is not located in such	• The XM Antenna module needs to be placed with an
	a way as to enable reception	unobstructed view of the southern sky, or within range of an
		XM terrestrial repeater. If necessary, purchase an extension
		cable from your XM Radio dealer.

Unable to activate Program mode on remote

•Source Selector not held for at least 3 seconds

•The selector will light as you initially press it, and go dark as you hold it down. Wait at least 3 seconds for the selector to light up again.

Remote behaves erratically	• Buttons are pressed too hard	• Always press remote control buttons as gently as possible.
Remote buttons light, but AVR does	• Remote is in Zone 2 mode	• Slide the Zone Switch at the bottom of the remote to the
not respond		Zone 1 position

Additional information on troubleshooting possible problems with your AVR 354, or installation-related issues, may be found in the list of “Frequently Asked Questions”, which is located in the Product Support section of our Web site at www.harmankardon.com.

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