Troubleshooting
Symptom | Possible Problem | Solution | |
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Unit doesn’t | AC adaptor isn’t plugged to a wall | Plug the AC adaptor into a wall outlet and plug the connector into | |
respond | outlet or the connector is not plugged | the supply jack on the unit | |
(no power) | into the power supply jack o the back |
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of the unit |
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| Wall outlet is not functioning | Plug another device into a wall outlet (same outlet) to confirm the | |
| outlet is working | ||
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| Using no or wrong iPod/iPhone insert | Make sure the dock insert is the proper fit to your iPod/iPhone | |
iPod/iPhone does |
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iPod/iPhone is obstructed | Remove your iPod/iPhone from the dock and check for obstruction | ||
not dock properly | |||
| on the connectors in the dock and on your iPod. Then reseat it in | ||
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| the dock. | |
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| iPod/iPhone is not docked properly | Remove your iPod/iPhone from the dock and check for obstruction | |
iPod/iPhone does |
| on the connectors in the dock and on your iPod. Then reseat it in | |
not respond to the |
| the dock. | |
unit |
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Your iPod/iPhone software is too old | Upgrade software on your iPod/iPhone via iTunes | ||
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| iPod/iPhone is locked up | Please make sure your iPod/iPhone is working properly before dock | |
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| into the unit. Please refer to your iPod manual for detail. | |
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| Using 3rd generation iPod | iP39 doesn’t support 3rd generation iPod | |
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| iPod/iPhone is not docked properly | Remove your iPod/iPhone from the dock and check for obstruction | |
| on the connectors in the dock and on your iPod/iPhone. Then | ||
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| reseat it in the dock. | |
iPod/iPhone didn’t |
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iPod/iPhone is locked up/frozen | Please make sure your iPod/iPhone is working properly before dock | ||
charge up |
| into the unit. Please refer to your iPod manual for detail. | |
iPod/iPhone battery has problem | |||
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| Volume level is set too high | Decrease the volume. | |
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Sound is distorted | Sound source is distorted | If iPod/iPhone original sound source is poor quality, distortion and | |
| noise are easily noticed with | ||
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| Try a different audio source such as a music CD via | |
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| If you are using an iPod Shuffle or external sound source like older | |
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| generation iPod, try reducing the output volume on the device itself. | |
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| Also, try turning bass boost OFF. | |
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Remote control | Battery is weak or dead | Replace with new battery | |
doesn’t work |
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Remote Control is not pointed toward | Point the Remote Control toward the unit IR window, use within 10 | ||
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| the IR window | feet of the unit. | |
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