US CA
22
Troubleshooting
Troubleshooting chart
Problem | Possible causes | What to do |
Cooking zones cannot be | No power. | Make sure the cooktop is |
turned on. |
| connected to the power supply. |
|
| Check whether there is a power |
|
| outage in your home or area. If |
|
| you’ve checked everything and |
|
| the problem persists, call your |
|
| Authorized Service Center or |
|
| Customer Care. |
|
|
|
Cooking zones seem to | They cycle off and on to maintain | This is normal and needs no |
turn themselves off and | the selected setting or prevent the | action. |
on during use. | glass from overheating. |
|
|
|
|
There is a metal sheen on | Cookware with copper or | See ‘Care and cleaning’. |
the glass. | aluminum base. |
|
|
|
|
The glass is being | Use cookware with flat and | |
scratched. |
| smooth bases. See ‘Cooking |
|
| guidelines’. |
| Unsuitable, abrasive scourer | See ‘Care and cleaning’. |
| being used. |
|
|
|
|
Cooking zones cannot be | Technical fault. | Disconnect the cooktop from |
turned off. |
| the power supply and call your |
|
| Authorized Service Center or |
|
| Customer Care. |
|
|
|
