Napoleon Fireplaces GDIZC-P, GDIZC-N manual Trouble Shooting Guide, Symptom Problem Test Solution

Page 14

14

TROUBLE SHOOTING GUIDE

BEFORE ATTEMPTING TO TROUBLESHOOT, PURGE YOUR UNIT AND INITIALLY LIGHT THE PILOT AND THE MAIN BURNER WITH THE GLASS DOOR REMOVED.

SYMPTOM

 

PROBLEM

 

TEST SOLUTION

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Pilot will not light.

No spark at pilot burner

-

check if pilot can be lit by a match

 

 

 

 

 

-

check that the wire is connected to the push button ignitor.

 

 

 

 

 

-

check if the push button ignitor needs tightening.

 

 

 

 

 

-

replace the push button ignitor.

 

 

 

 

 

 

 

 

 

Spark gap is incorrect

- spark gap should be 0.150" to 0.175" (5/32" to 11/64" approx.)

 

 

 

from the electrode tip and the pilot burner.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

No gas at the pilot burner

-

check that the manual valve is turned on.

 

 

 

 

 

-

check the pilot orifice for blockage.

 

 

 

 

 

-

replace the valve.

 

 

 

 

 

-

call the gas distributor.

 

 

 

 

 

 

 

 

 

Out of propane gas.

-

fill the tank.

 

 

Pilot goes out when the gas knob is re- leased.

 

System is not correctly purged.

- purge the gas line with the glass door open.

 

 

 

 

 

 

Out of propane gas

-

fill the tank.

 

 

 

 

Pilot flame is not large enough

-

turn up the pilot flame.

Pilot flame is not engulfing the

-

turn up pilot flame.

thermocouple.

-

replace pilot assembly.

 

 

 

 

 

 

Thermocouple shorting.

-

loosen and tighten thermocouple.

 

 

-

clean thermocouple and valve connection.

 

 

-

replace thermocouple.

 

 

-

replace valve.

 

Faultly thermocouple.

-

replace.

 

Faulty valve.

-

replace.

Pilot burning; no gas

 

 

Main burner orifice is plugged.

-

remove stoppage in orifice.

to main burner; gas

 

 

 

 

 

 

 

Faulty thermopile.

-

replace.

knob is on 'HI'; wall

 

 

 

Faulty themostat or switch.

-

connect a jumper wire across the wall switch terminals; if

switch / thermostat is

 

 

 

 

 

on.

main burner lights, replace thermostat.

 

-disconnect the switch wires & connect a jumper wire across terminals 1 & 3; if the main burner lights, check the wires for defects and / or replace wires.

Faulty valve.

-

replace.

 

 

 

Pilot goes out while Gas piping is undersized.

-

turn on all gas appliances and see if pilot flame flutters,

standing; Main burner

diminishes or extinguishes, especially when main burner ig-

is in 'OFF' position.

nites. Monitor supply pressure.

 

-

check if supply piping size is to code. Correct all undersized

 

piping.

 

 

 

Main burner goes out; pilot stays on.

Pilot flame is not large enough -

turn up pilot flame.

or not engulfing the thermopile. - replace pilot assembly.

 

 

 

Thermopile shorting

-

clean thermopile and thermopile connection to valve.

Remote wall switch wire is too - shorten wire to correct length or wire gauge. long, too much resistance in

the system

Faulty thermostat or switch

- replace

W415-0223 / D / 01.12.04

Page 13 Page 15
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Page 13 Page 15
Contents GAS-FIRED Direct Vent Insert Table of Contents Napoleon GAS Fireplace Presidents Lifetime Limited Warranty Care of GLASS, and Plated Parts General InstructionsGeneral Information Sided Backer Plates Side Views TOP View InstallationSided Backer Plate Front View Insert Vent Connection Chimney ConnectionFinishing Logo Placement LOG PlacementDoor Installation Mantle ClearanceOperating Instructions Operation / MaintenanceMaintenance Purge the GAS Line with the Glass Door OpenOptional Blower Installation WhiteAdjustments Replacements Replacement PartsW415-0223 / D Trouble Shooting Guide Symptom Problem Test SolutionRefer to Main Burner Goes OUT Pilot Stays on Fireplace Service History
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GDIZC-P, GDIZC-N specifications

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