Troubleshooting
Q:I hear the fan turning, but I don’t see any mist. Is my humidifier operating properly?
A:Dry air is pulled through the system and a fan disperses invisible, moisture balanced air. There is no “mist” emitted. When operating normally you will feel only cool air coming from the unit. Monitor the water level in your Tank/ Base. If you notice a decrease in the Water Tank over 24 hours then the unit is operating normally.
Q:My unit has been running for several hours. I hear the fan spinning, but I do not notice the water level in the tank decreasing.
A:First, check the filter to ensure it is wet. If the pad appears dry, remove it from the Base and gently rinse under cool water. Reposition wet filter in the Base. You may also want to note the current moisture level in your home. If the humidity level is over 60% the unit will not put out much moisture as your air is already saturated.
Q:My filter has turned light brown and rust colored. Do I need a new filter?
A:Probably not. Since your filter has been made with Protec™ antimicrobial the change in color indicates only a mineral deposit. Soak filter in a sink full of cool water to help break up deposits. The discoloration may remain but will not affect the humidifier’s performance.
Q:My humidifier doesn’t appear to be as clean as when I first purchased and/or I’m smelling an unpleasant odor. What should I do?
A:If you have been using your humidifier regularly for over 30 days, follow the cleaning instructions.
Q:How do I know if it’s time to replace my filter?
A:A buildup of impurities and minerals on the Wicking Filter (evidenced by discoloration of the Wicking Filter), an appreciable decrease in Humidifier output, the top of the Wicking Filter is not moist to the touch, the Wicking Filter has large holes or tears.
Q:I recently bought my humidifier and it is operating properly. The fan is running and the water level in the tank is decreasing but the room still feels very dry.
A:If you have just started using your humidifier it will take a few days to return the normal moisture balance to your room. Wood furniture, flooring, carpeting and other objects in the room will absorb moisture before it can
If your house does not have adequate insulation this could effect the amount of moisture your room is maintaining
Q:I’d like to know what my relative humidity level is in my house, how can I obtain this information?
A:You can purchase a device such as the Vicks
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