Shark Comprehensive Vacuum Troubleshooting Guide for Common Issues

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Troubleshooting Guide

English

PROBLEM

POSSIBLE REASONS & SOLUTIONS

 

Check filters to see if they need cleaning. Follow instructions for rinsing

 

and drying the filters before re-inserting back into the vacuum. (See

Vacuum is not

“Maintenance” sections for instructions.)

Dust cup may be full; empty dust cup.

picking up dirt.

Check hose and hose connections for blockages; clear blockages if required.

 

 

If dust cup is empty, and attachment inlets are clear, check for other

 

blockages. (See “Checking for Blockages” for instructions.)

 

 

Vacuum lifts scatter rugs

Suction is powerful. Take care when vacuuming scatter-type rugs or rugs with

delicately sewn edges. Open the suction release on the handle to decrease

(lightweight, movable

suction power.

rugs).

Move the On/Off switch to “I - Suction Only” position to disengage the

 

brush roll

 

 

 

Check filters to see if they need cleaning. Follow instructions for rinsing and

 

drying the filters before re-inserting back into the vacuum.

Airflow is restricted. No

Dust cup may be full; empty dust cup.

Check hose, hose connections, nozzles and accessories for blockages; clear

suction or light suction.

blockages if required.

 

Close the suction release on the handle to increase suction power.

 

If dust cup is empty, and attachment inlets are clear, check for other

 

blockages.

 

 

 

Immediately turn off and unplug vacuum, disconnect the nozzle and remove

 

blockage before reconnecting and turning vacuum back on.

Brush roll does not spin

Pull the handle toward you and release the floor nozzle to disengage the

 

auto-off feature.

 

Move the On/Off switch to the “II - Brush Roll On” position.

 

 

 

This vacuum cleaner is equipped with a motor protective thermostat. If for

 

some reason your vacuum overheats, the thermostat will automatically turn

 

the unit off. Should this occur, perform the following steps to restart the

 

motor thermostat:

 

1. Move the On/Off switch to the “O” (Off) position.

 

2. Unplug the vacuum.

Vacuum turns off

3. Empty the dust cup and clean filters.

on its own.

4. Check for blockages in hose, accessories and inlet openings.

 

5. Allow the unit to cool for a minimum of 45 minutes.

 

6. Plug in the vacuum.

 

7. Turn the On/Off switch to the “I” (On) position to restart the vacuum.

 

Note: If vacuum still does not start, contact Customer Service at:

 

1-800-798-7398.

To purchase replacement parts, please visit our website: www.sharkclean.com

or contact customer service: 1-800-798-7398.

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TOLL FREE: 1-800-798-7398

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Contents NV355 Series Owner’s guide Important Safety Instructions Unit again Do not use without dust cup and/or filters in placeTechnical Specifications NV355 NV356E NV356K NV357Voltage 120V., 60Hz Watts 1200W Amps 10A Navigator Lift-Away Getting Started Modes Upright VAC Portable LIFT-AWAYMode 1 Upright Vac To AssemblePlace the floor nozzle on a level surface When you are finished vacuuming, turn the vacuum off To USEMode 2 Portable Lift-Away Above-Floor Cleaning SuctionDust-AwayHard Floor Attachment Use and Care Reassemble all parts securely before operating vacuum Storage and MaintenanceStore Your Vacuum Safely Do not operate the vacuum with WET filtersCleaning the PRE-MOTOR Filters MaintenanceComponent Maintenance Schedule Emptying the Dust CUPMaintenance cont’d Cleaning the POST-MOTOR Hepa FilterCover away from the vacuum. Fig Checking for Blockages Cleaning the Motorized Floor BrushEnsure that all the filters are clean Dust cup may be full. Empty dust cupPart Troubleshooting Guide EURO-PRO FIVE-YEAR 5 Limited Warranty Product RegistrationNV355.NV356E.NV356K.NV357.110714.3

NV355, NV356K, NV356E, NV357 specifications

The Shark NV357, NV356E, NV356K, and NV355 are part of Shark's acclaimed line of upright vacuum cleaners, each designed with unique features and innovative technologies to cater to diverse cleaning needs. These models are well-regarded for their powerful suction, versatility, and convenience, making them popular choices among homeowners.

One of the standout characteristics across these models is their impressive suction power. Equipped with Shark's powerful motor technology, they effectively capture dirt, dust, and debris from various surfaces, including carpets, hardwood floors, and upholstery. The advanced suction design works seamlessly to ensure deep cleaning performance, making them ideal for households with pets and allergy sufferers.

All models come with the DuoClean technology, which features two brush rolls working in unison to provide a thorough clean. The soft brush roll gently pulls in larger particles, while the stiff bristle brush deep cleans and removes embedded dirt from carpets. This combination not only enhances cleaning efficiency but also ensures a smooth transition between different floor types.

Another notable feature is the Anti-Allergen Complete Seal technology incorporated in these vacuums. This design prevents allergens and dust particles from escaping back into the air, ensuring that the air remains clean and healthy. Along with a HEPA filter, these models are particularly beneficial for those who suffer from allergies, providing peace of mind during cleaning.

The Shark NV357, NV356E, NV356K, and NV355 also feature a lightweight and ergonomic design, making them easy to maneuver around furniture and various living spaces. The models come with a large-capacity dust cup, which reduces the frequency of emptying, thus enhancing convenience during cleaning sessions. Additionally, each vacuum includes a variety of attachments such as a dusting brush, crevice tool, and upholstery tool, allowing users to clean hard-to-reach areas with ease.

These models also feature a flexible lift-away design, which allows the canister to be detached for portable cleaning. This function makes it easy to clean stairs, vehicles, and above-floor areas without struggling with the entire unit. As such, the Shark NV357, NV356E, NV356K, and NV355 offer ultimate practicality, effectively combining performance and user-friendly features for an exceptional cleaning experience.