Trouble Shooting, Problem Possible Cause Solution

Trouble Shooting

Problem	Possible Cause	Solution

Spark will not light the	Defective piezo ignitor.	• Check connections to ignitor.
pilot after repeatedly		• If ignitor connections are good but there is no spark;
pressing the spark ignitor		replace ignitor.

	Broken spark electrode.	• Check for broken ceramic insulation.
		• Replace electrode if broken.

	Misaligned spark electrode.	• If spark is not arcing from electrode to pilot - adjust
		by loosening the screws on the pilot base. Adjust
		away from burner and retighten.

Pilot will not remain lit	Problem with thermocouple	• Check for proper connection of the thermocouple to
	circuit.	the rear of the valve. If loose, tighten lightly.
		• Check pilot for full flame impingement around
		thermocouple. If flame is too small, check gas
		pressure, adjust pilot rate screw, check pilot head for
		damage or blockage.
		• Check thermocouple voltage at rear of valve. It must
		be greater than 5 mV. If low, replace thermocouple.

	Air in gas line (pilot dies	• Bleed line.
	while knob is depressed).	• Check gas line pressure.
		• Contact dealer.

Burners will not remain	Problem with thermopile	• Check gas line pressure .
lit	circuit.	• Check for flame impingement on thermopile. If low,
		see “Pilot will not remain lit”.
		• Check thermopile for minimum of 200 mV when
		burner is switched on.
		• Check wiring to thermostat for breaks.
Flame lifting	Leak in vent pipe.	• Check for leaks in vent connections.

	Improper vent	• Check vent configuration with manual.
	configuration.

	Terminal may be	• Check to see if the terminal is on correctly.
	recirculating flue gases.	• May need to install high wind termination cap.
		• Contact dealer.

Glass fogs up	Normal Condition: after the appliance warms up the glass will clear.
	Due to additives in gas, glass may get hazy during operation Clean as needed.

Blue Flames	Normal during start up: flames will yellow as the fireplace heats up.

Flames are burning	Flame impingement	• Check log positioning.
“dirty” or sooting		• See also “Burners will not remain lit.”

Flame goes out / comes	Defective rocker switch.	• Check rocker switch connections.
on frequently during a		• Replace switch if necessary.
short period of time.

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