Desa Tech CSNPT installation manual Troubleshooting, Observed Problem Possible Cause

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TROUBLESHOOTING

TROUBLESHOOTING

Note: For additional help, visit DESA Heating Products’ Technical Service web site at www.desatech.com.

Note: All troubleshooting items are listed in order of operation.

WARNING: Turn off heater and let cool before servicing. Only a qualified service person should service and repair heater.

CAUTION: Never use a wire, needle, or similar object to clean ODS/pilot. This can damage ODS/ pilot unit.

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

When ignitor button is pressed, there is no spark at ODS/pilot

1.

Ignitor electrode not connected to igni-

1.

Reconnect ignitor cable

 

tor cable

 

 

2.

Ignitor cable pinched or wet

2.

Free ignitor cable if pinched by any

 

 

 

metal or tubing. Keep ignitor cable dry

3.

Broken ignitor cable

3.

Replace ignitor cable

4.

Bad piezo ignitor

4.

Replace piezo ignitor

5.

Ignitor electrode broken

5.

Replace pilot assembly

6.

Ignitor electrode positioned wrong

6.

Replace pilot assembly

When ignitor button is pressed, there is spark at ODS/pilot but no ignition

1.Gas supply turned off or equipment shutoff valve closed

2.Control knob not in PILOT position

3.Control knob not pressed in while in PILOT position

4.Air in gas lines when installed

5.ODS/pilot is clogged

6.Gas regulator setting is not correct

7.Depleted gas supply (propane/LP only)

1.Turn on gas supply or open equipment shutoff valve

2.Turn control knob to PILOT position

3.Press in control knob while in PILOT position

4.Continue holding down control knob. Repeat igniting operation until air is re- moved

5.Clean ODS/pilot (see Cleaning and Maintenance, page 13) or replace ODS/ pilot assembly

6.Replace gas control

7.Contact local propane/LP gas company

ODS/pilot lights but flame goes out when control knob is released

1.Control knob not fully pressed in

2.Control knob not pressed in long enough

3.Equipment shutoff valve not fully open

4.Pilot flame not touching thermocouple, which allows thermocouple to cool, causing pilot flame to go out. This prob- lem could be caused by one or both of the following:

A)Low gas pressure

B)Dirty or partially clogged ODS/pilot

5.Thermocouple connection loose at con- trol valve

6.Thermocouple damaged

7.Control valve damaged

1.Press in control knob fully

2.After ODS/pilot lights, keep control knob pressed in 30 seconds

3.Fully open equipment shutoff valve

4.A) Contact local natural or propane/LP gas company

B) Clean ODS/pilot (see Cleaning and Maintenance, page 13) or replace ODS/ pilot assembly

5.Hand tighten until snug, then tighten 1/4 turn more

6.Replace pilot assembly

7.Replace control valve

For..com

111487-01A

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Contents Csbnt Csnpt Cspbnt Cspbpt Cspint Cspipt What to do if YOU Smell GASTable of Contents Safety InformationProduct Identification Typical Stove Cabinet Model with Comfort Glow Gas Log HeaterAIR for Combustion and Ventilation Product FeaturesLocal Codes Ventilation AIR Determining FRESH-AIR Flow for Heater LocationDetermining if You Have a Confined or Unconfined Space Ventilation Air From Inside BuildingVentilation Air From Outdoors InstallationUnpacking Stove TOPMinimum Wall and Ceiling Clearances see Figure Check GAS TypeClearances to Combustibles Vent-Free Operation Only Connecting to GAS Supply Installation Items NeededPressure Testing Gas Supply Piping System Checking GAS ConnectionsInstalling ROD and Screen Pressure Testing Heater Gas ConnectionsOperating Heater Installing LOG SETFor Your Safety Read Before Lighting Lighting InstructionsThermostat Control Operation Manual Lighting ProcedureInspecting Burners To Turn OFF GAS To ApplianceMain Burner Cleaning MaintenanceCleaning Burner Injector Holder and Pilot AIR Inlet Hole LogsTroubleshooting Observed Problem Possible CauseObserved Problem Possible Cause Remedy Maintenance,Top Technical Service SpecificationsService Hints AccessoriesIllustrated Parts Breakdown Models SL30PT and SL30NTParts List KEY Part Number SL30PT SL30NT Description QTYStove Body Models CSB SERIES, Cspb Series Cspi Series KEY Part Number Description QTY Parts Centrals FBDOwners Registration Form Postage Required 111487-01A Warranty Information

CSNPT specifications

Desa Tech CSNPT is an innovative technology platform that brings together cutting-edge features and capabilities to enhance performance in diverse industries. Designed for adaptability and efficiency, CSNPT stands for Customer Service Network Platform Technology, which serves as a vital tool for businesses looking to improve their customer support systems.

One of the main features of Desa Tech CSNPT is its advanced analytics capabilities. The platform integrates data visualization tools that allow organizations to gain insights into customer interactions and service performance. This information can be utilized to optimize workflows, improve response times, and enhance overall customer satisfaction. By leveraging historical data and real-time metrics, businesses can make informed decisions aimed at driving operational efficiency.

Another key characteristic of the CSNPT platform is its modular architecture. This flexibility enables companies to customize their customer service solutions according to specific needs. Organizations can easily add or modify components to create a tailored experience that aligns with their unique requirements. Whether it involves integrating new communication channels, implementing AI-powered chatbots, or automating routine tasks, businesses can scale their operations without significant overhead.

The use of artificial intelligence and machine learning is a standout feature of the Desa Tech CSNPT. These technologies enhance the platform's efficiency by automating repetitive processes and providing intelligent recommendations to support staff. For instance, AI-driven chatbots can handle customer inquiries 24/7, freeing up human agents to address more complex issues. This not only improves response times but also allows businesses to serve a larger volume of customers simultaneously.

Security is another fundamental aspect of CSNPT. Given the sensitive nature of customer data, the platform employs robust security measures, including end-to-end encryption and multi-factor authentication. By prioritizing data protection, businesses can build trust with their customers while ensuring compliance with regulations.

Overall, Desa Tech CSNPT offers a comprehensive solution that merges advanced technologies with customizable features. By empowering organizations to enhance their customer service operations, the platform paves the way for improved customer experiences and operational success. Its flexibility, analytical prowess, AI integration, and strong security make it a preferred choice for businesses seeking to innovate in customer engagement.
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