Desa Tech CSNPT installation manual Observed Problem Possible Cause Remedy, Maintenance

Page 15

TROUBLESHOOTING

15

TROUBLESHOOTING

Continued

 

OBSERVED PROBLEM

POSSIBLE CAUSE

REMEDY

 

Burner does not light after ODS/pilot is lit

1.

Burner orifice clogged

1.

Clean burner (see Cleaning and Main-

 

 

 

 

 

tenance, page 13) or replace burner

 

 

 

 

 

orifice

 

 

2.

Inlet gas pressure is too low

2.

Contact local natural or propane/LP gas

 

 

 

 

 

company

 

 

 

 

 

 

 

 

Delayed ignition burner

1.

Manifold pressure is too low

1.

Contact local natural or propane/LP gas

 

 

 

 

 

company

 

 

2.

Burner orifice clogged

2.

Clean burner (see Cleaning and Main-

 

 

 

 

 

tenance, page 13) or replace burner

 

 

 

 

 

orifice

 

 

 

 

 

 

 

 

Burner backfiring during combustion

1.

Burner orifice is clogged or damaged

1.

Clean burner (see Cleaning and Mainte-

 

 

 

 

 

nance, page 13) or replace burner orifice

 

 

2.

Damaged burner

2.

Replace damaged burner

 

 

3.

Gas regulator defective

3.

Replace gas control

 

 

 

 

 

 

 

 

Slight smoke or odor during initial operation

1.

Not enough air

1.

Check burner for dirt and debris. If

 

 

 

 

 

found, clean burner (see Cleaning and

 

 

 

 

 

Maintenance, page 13)

 

 

2.

Gas regulator defective

2.

Replace gas control

 

 

3.

Residues from manufacturing processes

3.

Problem will stop after a few hours of

 

 

 

and logs curing

 

operation

 

 

 

 

 

 

 

 

Moisture/condensation noticed on windows

1.

Not enough combustion/ventilation air

1.

Refer to Air for Combustion and Venti-

 

 

 

 

 

lation requirements (page 4)

 

 

 

 

 

 

 

 

Heater produces a whistling noise when

1.

Turning control knob to HI position

1.

Turn control knob to LO position and

 

burner is lit

 

when burner is cold

 

let warm up for a minute

 

 

2.

Air in gas line

2.

Operate burner until air is removed from

 

 

 

 

 

line. Have gas line checked by local

 

 

 

 

 

natural or propane/LP gas company

 

 

3.

Air passageways on heater blocked

3.

Observe minimum installation clear-

 

 

 

 

 

ances (see page 7)

 

 

4.

Dirty or partially clogged burner orifice

4.

Clean burner (see Cleaning and Main-

 

 

 

 

 

tenance, page 13) or replace burner

 

 

 

 

 

orifice

 

 

 

 

 

 

 

 

Dark residue on logs or inside of fireplace

1.

Improper log placement

1.

Properly locate logs (see Installing Log

 

 

 

 

 

Set, page 11)

 

 

2.

Drafts or other air currents affecting

2.

Eliminate source of drafts around heater

 

 

 

flame pattern

 

 

 

 

 

3.

Air holes at burner inlet blocked

3.

Clean out air holes at burner inlet. Peri-

 

 

 

 

 

odically repeat as needed

 

 

4.

Burner flame holes blocked

4.

Remove blockage

 

 

 

 

 

 

 

White powder residue forming within burner box or on adjacent walls or furniture

1.When heated, vapors from furniture pol- ish, wax, carpet cleaners, etc. may turn into white powder residue

1.Turn heater off when using furniture polish, wax, carpet cleaners, or similar products

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Contents What to do if YOU Smell GAS Csbnt Csnpt Cspbnt Cspbpt Cspint CspiptSafety Information Table of ContentsTypical Stove Cabinet Model with Comfort Glow Gas Log Heater Product IdentificationProduct Features Local CodesAIR for Combustion and Ventilation Ventilation Air From Inside Building Determining FRESH-AIR Flow for Heater LocationDetermining if You Have a Confined or Unconfined Space Ventilation AIRStove TOP InstallationUnpacking Ventilation Air From OutdoorsCheck GAS Type Clearances to Combustibles Vent-Free Operation OnlyMinimum Wall and Ceiling Clearances see Figure Installation Items Needed Connecting to GAS SupplyChecking GAS Connections Pressure Testing Gas Supply Piping SystemPressure Testing Heater Gas Connections Installing ROD and ScreenLighting Instructions Installing LOG SETFor Your Safety Read Before Lighting Operating HeaterTo Turn OFF GAS To Appliance Manual Lighting ProcedureInspecting Burners Thermostat Control OperationLogs Cleaning MaintenanceCleaning Burner Injector Holder and Pilot AIR Inlet Hole Main BurnerObserved Problem Possible Cause TroubleshootingMaintenance, Observed Problem Possible Cause RemedyTop Accessories SpecificationsService Hints Technical ServiceModels SL30PT and SL30NT Illustrated Parts BreakdownKEY Part Number SL30PT SL30NT Description QTY Parts ListStove Body Models CSB SERIES, Cspb Series Cspi Series KEY Part Number Description QTY FBD Parts CentralsOwners Registration Form Postage Required 111487-01A Warranty Information

CSNPT specifications

Desa Tech CSNPT is an innovative technology platform that brings together cutting-edge features and capabilities to enhance performance in diverse industries. Designed for adaptability and efficiency, CSNPT stands for Customer Service Network Platform Technology, which serves as a vital tool for businesses looking to improve their customer support systems.

One of the main features of Desa Tech CSNPT is its advanced analytics capabilities. The platform integrates data visualization tools that allow organizations to gain insights into customer interactions and service performance. This information can be utilized to optimize workflows, improve response times, and enhance overall customer satisfaction. By leveraging historical data and real-time metrics, businesses can make informed decisions aimed at driving operational efficiency.

Another key characteristic of the CSNPT platform is its modular architecture. This flexibility enables companies to customize their customer service solutions according to specific needs. Organizations can easily add or modify components to create a tailored experience that aligns with their unique requirements. Whether it involves integrating new communication channels, implementing AI-powered chatbots, or automating routine tasks, businesses can scale their operations without significant overhead.

The use of artificial intelligence and machine learning is a standout feature of the Desa Tech CSNPT. These technologies enhance the platform's efficiency by automating repetitive processes and providing intelligent recommendations to support staff. For instance, AI-driven chatbots can handle customer inquiries 24/7, freeing up human agents to address more complex issues. This not only improves response times but also allows businesses to serve a larger volume of customers simultaneously.

Security is another fundamental aspect of CSNPT. Given the sensitive nature of customer data, the platform employs robust security measures, including end-to-end encryption and multi-factor authentication. By prioritizing data protection, businesses can build trust with their customers while ensuring compliance with regulations.

Overall, Desa Tech CSNPT offers a comprehensive solution that merges advanced technologies with customizable features. By empowering organizations to enhance their customer service operations, the platform paves the way for improved customer experiences and operational success. Its flexibility, analytical prowess, AI integration, and strong security make it a preferred choice for businesses seeking to innovate in customer engagement.
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