Pelco C603M-A (11/07) manual Troubleshooting, Problem Possible Causes Suggested Remedy

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Troubleshooting

If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 (USA and Canada) or 1-559-292-1981 (international) for assistance.

Access the properties windows for the NET5301T-I video encoder on the Endura workstation; refer to the Endura WS5000 Advanced System Software Operation manual (C1624M).

Unit serial number: Located on the Properties window and on the product label

Unit firmware version: Located on the Advanced Properties window, listed for the Encoder Device

NOTE: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel. Exchange the defective unit and return it for repair.

Table E. Troubleshooting the NET5301T-I

Problem

Possible Causes

Suggested Remedy

 

 

 

Front panel indicators not lit.

Power turned off.

Check the power supply.

 

 

 

Network connection problem.

Faulty network connections.

Visually inspect all network cables and connectors at the unit and

 

 

the network switch.

 

 

 

 

 

Check the indicators on the network switch.

 

 

 

 

Unit has connected at 10BASE-T.

Contact your network administrator or Endura-certified technician.

 

 

 

 

Other network connectivity issues.

Contact your network administrator or Endura-certified technician.

 

 

 

No video transmission.

Faulty cable connections.

Check all leads, plugs, contacts, and connections.

 

 

 

 

Defective camera.

Connect local monitor and check camera function.

 

 

 

 

Defective encoder.

Check camera on a different encoder.

 

 

 

Poor analog video or ghosting.

Termination switch not set correctly.

From an Endura workstation:

 

 

• Disable video termination for looping video.

 

 

• Enable video termination for no looping video.

 

 

 

No looping video on local monitor.

Termination switch not set correctly.

From an Endura workstation, disable video termination.

 

 

 

 

Faulty cable connections.

Check all leads, plugs, contacts, and connections.

 

 

 

No audio transmission to receiver.

Audio switch not set correctly.

Change the audio input setting for the NET5301T-I on the Endura

 

 

workstation. Select Mic for microphone input. Select Line for line

 

 

input.

 

 

 

 

Faulty cable connection.

Check all leads, plugs, contacts, and connections.

 

 

 

 

Defective audio devices or connections.

Troubleshoot all connected audio devices.

 

 

 

 

 

Connect different audio hardware and check audio function.

 

 

 

 

Defective encoder.

Check audio devices on a different encoder.

 

 

 

Cannot control PTZ cameras or

Camera protocol setting does not match

Change the protocol setting for the camera on the Endura

other devices.

encoder protocol setting.

workstation.

 

 

 

 

 

Change the camera to the correct protocol setting.

 

 

 

 

Other PTZ settings are not correct.

Change the camera settings on the Endura workstation.

 

 

 

 

Faulty camera control cable connections.

Check all cable connections. Make sure all plugs are properly

 

 

plugged in.

 

 

 

The unit is not ready for operation

Voltage failure during programming of

Replace the device and have it checked by Pelco.

after firmware upload.

update file.

 

 

 

 

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C603M-A (11/07)

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Contents Endura NET5301T-I Intelligent Video Encoder Page Contents List of Illustrations List of TablesRegulatory Notices Video Quality CautionDescription Optional Mounting Accessories Recommended Power SuppliesOptional Behaviors Behavior a Quantity bBefore You Begin Parts ListUSER-SUPPLIED Parts Package Contents Application ScenarioProduct Serial Number Label Placement Product Serial Number LabelEquipment Placement and Rack Mounting Desktop InstallationWall Mounting Tighten the Thumbscrew to Secure the UnitRack Mounting Tighten Thumbscrew to Secure the UnitPelco Badge Orientation Connections Connecting Video Input and Output Devices Cable Type Maximum DistanceConnecting Video Input Connecting Audio NET5301T-I Audio ConnectionsTop Row Connecting a PTZ DEVICE, RELAY, and AlarmsBottom Row Pin Label Lead Connecting a PTZ Device Pelco P/PELCO D Connecting a Relay Device Setting Options DefaultConnecting Alarms Unsupervised Alarms Connecting to the Network Connecting AlarmsConnecting Power Wire Gauge Maximum DistanceConfiguring Intelligent Encoder Behaviors Connecting PowerFront Panel Indicators OperationTroubleshooting Problem Possible Causes Suggested RemedySpecifications Model NumberSTANDARDS/ORGANIZATIONS Product Warranty and Return Information ISO9001

C603M-A (11/07) specifications

The Pelco C603M-A, a model developed in November 2007, epitomizes reliability and advanced technology in the realm of surveillance cameras. This compact and robust unit is designed to meet the intricate demands of security professionals in various environments, including retail, banking, and industrial settings. With its myriad of features and technologies, the C603M-A stands out as an excellent choice for those seeking high-quality surveillance solutions.

One of the main features of the Pelco C603M-A is its impressive image quality. The camera incorporates a high-resolution CCD sensor, delivering clear and detailed video footage even in low-light conditions. With a resolution of 480 TV lines, the C603M-A ensures that every vital detail is captured, making it indispensable for effective surveillance.

The camera also supports multiple video output formats, including NTSC and PAL, providing flexibility for integration into existing security systems. This adaptability allows for easy installation and compatibility across various applications, enhancing the overall utility of the device.

Another significant characteristic of the C603M-A is its low-light performance. With an ability to function in light levels as low as 0.2 lux, the camera ensures clear imagery in dark environments. This capability is further complemented by its electronic shutter feature, which adjusts the sensitivity according to varying light conditions, maximizing visibility and performance.

Durability is a notable aspect of the Pelco C603M-A. Constructed with high-quality materials, it is designed to withstand the rigors of continuous use in diverse settings. Its compact housing offers both protection and discrete placement, allowing it to blend seamlessly into its surroundings without drawing unnecessary attention.

The C603M-A also integrates advanced technologies, such as auto white balance, which optimizes color accuracy under different lighting conditions. This feature is crucial for maintaining the integrity of surveillance footage, ensuring that colors appear as they should and aiding in the identification of subjects.

In conclusion, the Pelco C603M-A (11/07) is a formidable surveillance camera that combines high-resolution imaging, low-light performance, and durable construction. Its versatile video output options and advanced features make it suitable for a wide range of security applications. For those seeking a dependable, high-performing surveillance solution, the C603M-A is undoubtedly worth considering.